Heap vs KISSmetrics vs Mixpanel

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Heap vs KISSmetrics vs Mixpanel: What are the differences?

  1. Data Collection Method: Heap automatically captures all user interactions on a website or app, providing a comprehensive dataset without requiring manual event tracking. KISSmetrics focuses on capturing events that are specifically tagged by the user, providing more customized data but requiring more manual setup. Mixpanel also relies on event tracking, but offers more flexibility in defining events and allows for segmentation based on user properties.
  2. Data Visualization: Heap provides a simple and intuitive interface for viewing data, with built-in features like retroactive event tracking. KISSmetrics offers detailed funnels and cohort analysis tools for in-depth visualization of user behavior. Mixpanel includes advanced features such as A/B testing and funnel analysis, making it suitable for complex data analysis needs.
  3. User Identification: Heap assigns a unique ID to each user automatically, making it easy to track individual user actions. KISSmetrics requires manual identification of users through email addresses or other identifiers. Mixpanel provides options for user identification through various methods, enabling targeted analysis and messaging.
  4. Integration: Heap offers seamless integration with various platforms, including popular tools like Google Analytics, Slack, and Salesforce. KISSmetrics also integrates with multiple platforms but may require more manual setup. Mixpanel provides extensive integration options, allowing for synchronization with different data sources and tools.
  5. Cost: Heap offers a simpler pricing model based on monthly tracked users, making it easy to scale without unexpected costs. KISSmetrics and Mixpanel have tiered pricing based on features and monthly usage, which can make predicting costs challenging for growing businesses.
  6. Customer Support: Heap provides email support, documentation, and resources to assist users with onboarding and troubleshooting. KISSmetrics offers personalized customer support but may require a higher level of engagement for assistance. Mixpanel provides a range of support options, including phone support and dedicated customer success managers for larger clients.

In Summary, Heap, KISSmetrics, and Mixpanel differ in their data collection methods, visualization tools, user identification processes, integration capabilities, pricing structures, and customer support offerings.

Advice on Heap, KISSmetrics, and Mixpanel
Needs advice

Hello, We are a medical technology company looking to integrate an in-app analytics tool. We've evaluated Mixpanel, Pendo, and Heap and are most impressed that Heap will solve our issues. We'd like to be able to determine not only clicks (con of Pendo) but also swipes and other user gestures within our app. Not sold on all three of these, can also look at other tools. We use Cordova, so hoping to find something compatible with that. Any advice?


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Replies (1)
Ruben Lozano
Growth Marketing Specialist at Ruben Lozano Me · | 4 upvotes · 523 views

Hello Brett,

Not sure about Cordova and compatibility with the product analytics tools. However, I believe you can set up events to swipe and cross that information with the page or the workflow. I was using Adobe Analytics when I was working on a banking app but I believe that is really really expensive. Other options can be Amplitude or PostHog. Amplitude because I think it is a really good tool and PostHog because of the pricing.

I hope you found this helpful.


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Ben Miller
Chief Product Officer at goLance · | 8 upvotes · 102.6K views
Needs advice

I am trying to decide on a solution to better track our user data. We need to track which google ads are leading to signups, and which signups are performing various actions on the site. We then need to visualize this data in various ways. We also need to run A/B tests on features and content, to track which ones lead to the most paid conversions.

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Replies (3)
Max Musing
Founder & CEO at BaseDash · | 8 upvotes · 351K views

Functionally, Amplitude and Mixpanel are incredibly similar. They both offer almost all the same functionality around tracking and visualizing user actions for analytics. You can track A/B test results in both. We ended up going with Amplitude at BaseDash because it has a more generous free tier for our uses (10 million actions per month, versus Mixpanel's 1000 monthly tracked users).

Segment isn't meant to compete with these tools, but instead acts as an API to send actions to them, and other analytics tools. If you're just sending event data to one of these tools, you probably don't need Segment. If you're using other analytics tools like Google Analytics and FullStory, Segment makes it easy to send events to all your tools at once.

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Tony Simonovsky

Another option you might consider is Google Analytics App+Web.

It is a new type of Google Analytics property which is event-based (like Amplitude and Mixpanel). In App+Web you can collect exactly the same data and in the same format as the other 2 tools mentioned.

The great things about it are: - it is free - there is a free integration with BigQuery (though you'll need to pay for BigQuery, but for most SmB's it is peanuts - $5-30 a month)

Not so great: - reporting side is pretty buggy (App+Web is very new).

So if you are ok building your reporting in something like Google Data Studio, App+Web will be a great option. Your data analyst will especially be happy to have all the data in SQL format (BigQuery).

If you choose App+Web, then you can use Google Optimize (also free) as an A/B testing solution.

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Ruben Lozano
Growth Marketing Specialist at Ruben Lozano Me · | 4 upvotes · 45.7K views

Hello Ben,

I have been using Mixpanel and Amplitude and both of them are good solutions in order to track events on your product; events, funnel analysis, retention and so on. The most important thing is that you set up properly the taxonomy and naming convention of your events' structure. I don't have anything against Segment I tried once but I didn't work with that tool but it for sure is a good one based on other workmates' opinions. ¡Important! When tracking distribution channels, take into consideration the attribution channel and all the touches that the users do in all the channels before your conversions. Some of them are good to open a path and other ones good to close.

Besides that, for A/B testing there are several options in the market but VWO is a good one that with a lot of features to get good insights into the A/B testing. Another one could be Optimizely or Google Optimize. ¡Important! Some teams instead run A/B testing because sometimes that could be a technological issue, they run cohort tests, where basically they change features on the product and they analyse this performance with the new users and compare. That could have another issue like seasonality but it is another option.

Overview, I recommend Amplitude and VWO but just to make simple the answer, because Mixpanel, Segment and the other options that the other users wrote here are good too.

All the best, and let me know how your experience was with all these tools. :)


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Pros of Heap
Pros of KISSmetrics
Pros of Mixpanel
  • 36
    Automatically capture every user action
  • 23
    No code required
  • 21
    Free Plan
  • 14
    Real-time insights
  • 11
    Track custom events
  • 10
    Define user segments
  • 7
    Define active users
  • 2
    Redshift integration
  • 2
    Fun to use
  • 25
    Extremely easy
  • 18
    See customer actions in real time
  • 12
    Cohort Segmentation
  • 9
    Quickly build Key Performance Indicators for your site
  • 6
    API and multiple libraries in different languages
  • 144
    Great visualization ui
  • 108
    Easy integration
  • 78
    Great funnel funcionality
  • 58
  • 22
    A wide range of tools
  • 15
    Powerful Graph Search
  • 11
    Responsive Customer Support
  • 2
    Nice reporting

Sign up to add or upvote prosMake informed product decisions

Cons of Heap
Cons of KISSmetrics
Cons of Mixpanel
    Be the first to leave a con
      Be the first to leave a con
      • 2
        Messaging (notification, email) features are weak
      • 2
        Paid plans can get expensive
      • 1
        Limited dashboard capabilities

      Sign up to add or upvote consMake informed product decisions

      What is Heap?

      Heap automatically captures every user action in your app and lets you measure it all. Clicks, taps, swipes, form submissions, page views, and more. Track events and segment users instantly. No pushing code. No waiting for data to trickle in.

      What is KISSmetrics?

      Optimize Your Business and Get More Customers. Identify, understand, and improve the metrics that drive your online business.

      What is Mixpanel?

      Mixpanel helps companies build better products through data. With our powerful, self-serve product analytics solution, teams can easily analyze how and why people engage, convert, and retain to improve their user experience.

      Need advice about which tool to choose?Ask the StackShare community!

      What companies use Heap?
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      What companies use Mixpanel?

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      What tools integrate with Heap?
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      Blog Posts

      Jul 2 2019 at 9:34PM


      Google AnalyticsAmazon S3New Relic+25
      Jun 19 2015 at 6:37AM


      What are some alternatives to Heap, KISSmetrics, and Mixpanel?
      Google Analytics
      Google Analytics lets you measure your advertising ROI as well as track your Flash, video, and social networking sites and applications.
      Amplitude provides scalable mobile analytics that helps companies leverage data to create explosive user growth. Anyone in the company can use Amplitude to pinpoint the most valuable behavioral patterns within hours.
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      Git is a free and open source distributed version control system designed to handle everything from small to very large projects with speed and efficiency.
      GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers. Over three million people use GitHub to build amazing things together.
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