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Help Scout

A help desk for teams that insist on a delightful customer experience

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Help Scout is a tool in the Help Desk category of a tech stack.

Who uses Help Scout?

256 companies reportedly use Help Scout in their tech stacks, including Trello, Uploadcare, and Mixmax for Web.

81 developers on StackShare have stated that they use Help Scout.

Help Scout Integrations

Slack, Mailchimp, Shopify, Mixpanel, and Segment are some of the popular tools that integrate with Help Scout. Here's a list of all 41 tools that integrate with Help Scout.
Pros of Help Scout
Email based helpdesk
Great user experience
Reasonably priced
No helpdesk branding
Free plan for startups

Blog Posts


Help Scout's Features

  • No ticket #'s or robo-text
  • Get up and running in minutes
  • Outstanding support, no matter plan
  • Integrated knowledge base
  • 40+ integrations
  • Real-time, best in class reporting
  • Multi-brand support
  • Saved replies
  • Private notes
  • Collision detection
  • 75+ keyboard shortcuts
  • Automated Workflows
  • Help Desk, reports, and Docs API
  • Email integration

Help Scout Alternatives & Comparisons

What are some alternatives to Help Scout?
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
Apache Spark
Spark is a fast and general processing engine compatible with Hadoop data. It can run in Hadoop clusters through YARN or Spark's standalone mode, and it can process data in HDFS, HBase, Cassandra, Hive, and any Hadoop InputFormat. It is designed to perform both batch processing (similar to MapReduce) and new workloads like streaming, interactive queries, and machine learning.
Reamaze can handle your support@ email box just as well as it can handle your in-app support and live chat. Or Facebook Page. Or Twitter handle.
Jira Service Desk
It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
See all alternatives

Help Scout's Followers
111 developers follow Help Scout to keep up with related blogs and decisions.