What is Jira Service Desk?
It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
Jira Service Desk is a tool in the Help Desk category of a tech stack.
Who uses Jira Service Desk?
Companies
60 companies reportedly use Jira Service Desk in their tech stacks, including KAVAK, Alibaba Travels, and Scopeland Technology GmbH.
Developers
177 developers on StackShare have stated that they use Jira Service Desk.
Jira Service Desk Integrations
HumHub, Xkit, Kloudless, BetterCloud, and Prodsight are some of the popular tools that integrate with Jira Service Desk. Here's a list of all 6 tools that integrate with Jira Service Desk.
Pros of Jira Service Desk
1
Jira Service Desk's Features
- Request Management
- Incident Management
- Problem Management
- Change Management
- Asset Management
- Configuration Management
- Knowledge Management
Jira Service Desk Alternatives & Comparisons
What are some alternatives to Jira Service Desk?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Jira
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work.
Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
Freshservice
Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Confluence
Capture the knowledge that's too often lost in email inboxes and shared network drives in Confluence instead – where it's easy to find, use, and update.
