The all-in-one system for delivering awesomely responsive customer support
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What is lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere. is a tool in the Help Desk category of a tech stack.

Who uses

42 companies reportedly use in their tech stacks, including Spotify, Yelp, and Soundcloud.

35 developers on StackShare have stated that they use Integrations

Salesforce Sales Cloud, PagerDuty, LiveChat, Zulip, and Olark are some of the popular tools that integrate with Here's a list of all 26 tools that integrate with
Pros of
Custom fields
Automated response and templates
Easy to setup
Collaboration functionality
Salesforce integration's Features

  • Case Management- Stay on top of your support by tracking the owner, priority and status of every customer interaction. Create business rules to automate your workflow. Use case filters to focus on what's important.
  • Universal Inbox- View and respond to all customer questions and inquiries from one spot:'s universal inbox. Email, Twitter, Facebook, Chat, and Phone
  • Mobile- Use your iPhone or Android to stay on top of customer issues, collaborate with your team, and track and reply to cases, and see real-time notifications.
  • Multilingual- Use multilingual support to wow your customers in their native tongue. Business rules and filters route cases to the appropriate agents. Easily manage and track translations with our intelligent content management tool.
  • Support Center- By dropping a few lines of code into your website, you will have full control over FAQs and support forums on your site.
  • Content-'s content manager makes it easy to build a knowledge base of "one-right-answers" and make them available to customers and your team.
  • Business Insights- With business insights you'll be able to track and measure data in real time based on your support volume and agent performance. Understand where your cases came from, how they were handled by your team, and areas where you can improve.
  • Salesforce-'s deep, realtime, two-way integration with Salesforce® means sales and support teams have complete and robust views of shared customers.
  • Achievements- Encourage great customer service with Achievements — the powerful training and motivational feature that recognizes individual agents by awarding virtual "badges." Alternatives & Comparisons

What are some alternatives to
Freshdesk is an on demand customer support software that works across multiple support channels.
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Salesforce Service Cloud
It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud.
JavaScript is most known as the scripting language for Web pages, but used in many non-browser environments as well such as node.js or Apache CouchDB. It is a prototype-based, multi-paradigm scripting language that is dynamic,and supports object-oriented, imperative, and functional programming styles.
Git is a free and open source distributed version control system designed to handle everything from small to very large projects with speed and efficiency.
See all alternatives's Followers
54 developers follow to keep up with related blogs and decisions.