What is Desk.com and what are its top alternatives?
Desk.com is a customer support software that helps businesses manage customer inquiries and support tickets efficiently. Key features include a centralized dashboard for easy ticket handling, automated workflows, knowledge base integration, and multi-channel support. However, Desk.com has limitations such as limited customization options and scalability issues for large enterprises.
- Zendesk: Zendesk is a popular customer service software that offers features like ticket tracking, live chat support, and knowledge base management. Pros include easy integration with other tools, while cons include higher pricing compared to Desk.com.
- Freshdesk: Freshdesk is a customer support platform that includes features like multichannel ticketing, automation tools, and self-service portals. Pros include a user-friendly interface, while cons include limited customization options.
- Intercom: Intercom is a messaging platform with features like live chat, email campaigns, and customer engagement analytics. Pros include powerful automation capabilities, while cons include higher pricing.
- Help Scout: Help Scout is a customer service tool with features like shared inboxes, knowledge base management, and reporting tools. Pros include a simple interface, while cons include limited integrations compared to Desk.com.
- Zoho Desk: Zoho Desk offers features like ticketing, automation, and analytics for customer support teams. Pros include affordable pricing, while cons include a steeper learning curve for new users.
- HappyFox: HappyFox is a help desk software with features like ticketing, self-service portals, and automation tools. Pros include customizable workflows, while cons include limited reporting capabilities.
- LiveAgent: LiveAgent is a customer support software that offers features like live chat, ticketing, and social media integration. Pros include a wide range of communication channels, while cons include a complex pricing structure.
- Groove: Groove is a customer support platform with features like ticketing, knowledge base management, and team collaboration tools. Pros include affordable pricing plans, while cons include fewer advanced automation options.
- Kayako: Kayako is a customer service software that combines ticketing, live chat, and customer insights. Pros include a unified customer view, while cons include a lack of advanced reporting features.
- HubSpot Service Hub: HubSpot Service Hub provides customer service features like ticketing, knowledge base management, and chatbots. Pros include seamless integration with other HubSpot tools, while cons include a higher price point for additional features.
Top Alternatives to Desk.com
- FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels. ...
- Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...
- Salesforce Service Cloud
It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud. ...
- WordPress
The core software is built by hundreds of community volunteers, and when you’re ready for more there are thousands of plugins and themes available to transform your site into almost anything you can imagine. Over 60 million people have chosen WordPress to power the place on the web they call “home” — we’d love you to join the family. ...
- Google AdSense
It is a program run by Google through which website publishers in the Google Network of content sites serve text, images, video, or interactive media advertisements that are targeted to the site content and audience. ...
- Mailchimp
MailChimp helps you design email newsletters, share them on social networks, integrate with services you already use, and track your results. It's like your own personal publishing platform. ...
- HubSpot
Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers. ...
- Drupal
Drupal is an open source content management platform powering millions of websites and applications. It’s built, used, and supported by an active and diverse community of people around the world. ...
Desk.com alternatives & related posts
FreshDesk
- Omnichannel capabilities3
- Centralizes our customer support2
- Great Value for Money2
- Cheap1
related FreshDesk posts
- Centralizes our customer support135
- Many integrations73
- Easy to setup60
- Cheap26
- Simple26
- Clean12
- Customization7
- $1 Starter Pricing Plan5
- Woopra integration4
- Proactive Customer Support3
- Remote and SSO authentication with CMSs like WordPress1
- Full of features1
- Charitable contribution to SF hospital for $20 plan1
- Integrations0
related Zendesk posts
I will like to know, which chatbot can be compared with Zendesk/Zopim if there's a need to migrate?
related Salesforce Service Cloud posts
WordPress
- Customizable417
- Easy to manage368
- Plugins & themes356
- Non-tech colleagues can update website content259
- Really powerful248
- Rapid website development145
- Best documentation78
- Codex51
- Product feature set44
- Custom/internal social network35
- Open source18
- Great for all types of websites8
- Huge install and user base7
- Perfect example of user collaboration5
- Most websites make use of it5
- Best5
- It's simple and easy to use by any novice5
- I like it like I like a kick in the groin5
- Open Source Community5
- Community4
- API-based CMS4
- Easy To use3
- <a href="https://secure.wphackedhel">Easy Beginner</a>2
- Flexibility1
- Hard to keep up-to-date if you customize things13
- Plugins are of mixed quality13
- Not best backend UI10
- Complex Organization2
- Forced to use LAMP stack1
- Great Security1
- Do not cover all the basics in the core1
related WordPress posts
hello guys, I need your help. I created a website, I've been using Elementor forever, but yesterday I bought a template after I made the purchase I knew I made a mistake, cause the template was in HTML, can anyone please show me how to put this HTML template in my WordPress so it will be the face of my website, thank you in advance.
I've heard that I have the ability to write well, at times. When it flows, it flows. I decided to start blogging in 2013 on Blogger. I started a company and joined BizPark with the Microsoft Azure allotment. I created a WordPress blog and did a migration at some point. A lot happened in the time after that migration but I stopped coding and changed cities during tumultuous times that taught me many lessons concerning mental health and productivity. I eventually graduated from BizSpark and outgrew the credit allotment. That killed the WordPress blog.
I blogged about writing again on the existing Blogger blog but it didn't feel right. I looked at a few options where I wouldn't have to worry about hosting cost indefinitely and Jekyll stood out with GitHub Pages. The Importer was fairly straightforward for the existing blog posts.
Todo * Set up redirects for all posts on blogger. The URI format is different so a complete redirect wouldn't work. Although, there may be something in Jekyll that could manage the redirects. I did notice the old URLs were stored in the front matter. I'm working on a command-line Ruby gem for the current plan. * I did find some of the lost WordPress posts on archive.org that I downloaded with the waybackmachinedownloader. I think I might write an importer for that. * I still have a few Disqus comment threads to map
Google AdSense
- Plenty installs but low on actual users1
related Google AdSense posts
which of the ads platform pays better? What about PurpleAds?
Google AdSense has refused to post ads on my site.
Really can not decide which one to add. Google AdSense email say that they are ready to show ads... Taboola is on review.
- Smooth setup & ui259
- Mailing list248
- Robust e-mail creation148
- Integrates with a lot of external services120
- Custom templates109
- Free tier59
- Great api49
- Great UI42
- A/B Testing Subject Lines33
- Broad feature set30
- Subscriber Analytics11
- Great interface. The standard for email marketing9
- Great documentation8
- Mandrill integration8
- Segmentation7
- Best deliverability; helps you be the good guy6
- Facebook Integration5
- Autoresponders5
- Customization3
- RSS-to-email3
- Co-branding3
- Embedded signup forms3
- Automation2
- Great logo1
- Groups1
- Landing pages0
- Super expensive2
- Poor API1
- Charged based on subscribers as opposed to emails sent1
related Mailchimp posts
As a small startup we are very conscious about picking up the tools we use to run the project. After suffering with a mess of using at the same time Trello , Slack , Telegram and what not, we arrived at a small set of tools that cover all our current needs. For product management, file sharing, team communication etc we chose Basecamp and couldn't be more happy about it. For Customer Support and Sales Intercom works amazingly well. We are using MailChimp for email marketing since over 4 years and it still covers all our needs. Then on payment side combination of Stripe and Octobat helps us to process all the payments and generate compliant invoices. On techie side we use Rollbar and GitLab (for both code and CI). For corporate email we picked G Suite. That all costs us in total around 300$ a month, which is quite okay.
When starting a new company and building a new product w/ limited engineering we chose to optimize for expertise and rapid development, landing on Rails API, w/ AngularJS on the front.
The reality is that we're building a CRUD app, so we considered going w/ vanilla Rails MVC to optimize velocity early on (it may not be sexy, but it gets the job done). Instead, we opted to split the codebase to allow for a richer front-end experience, focus on skill specificity when hiring, and give us the flexibility to be consumed by multiple clients in the future.
We also considered .NET core or Node.js for the API layer, and React on the front-end, but our experiences dealing with mature Node APIs and the rapid-fire changes that comes with state management in React-land put us off, given our level of experience with those tools.
We're using GitHub and Trello to track issues and projects, and a plethora of other tools to help the operational team, like Zapier, MailChimp, Google Drive with some basic Vue.js & HTML5 apps for smaller internal-facing web projects.
- Lead management47
- Automatic customer segmenting based on properties20
- Email / Blog scheduling18
- Scam1
- Advertisement1
- Any Franchises using Hubspot Sales CRM?1
related HubSpot posts
Looking for the best CRM choice for an early-stage tech company selling through product-led growth to medium and big companies. Don't know if Salesforce or HubSpot are too rigid for PGL and expensive. I also had an experience of companies outgrowing Pipedrive pretty fast
Comparing HubSpot and Freshsales, not sure which to choose. Company and contact information is shareable among tech and sales teams allowing both parties to upkeep customers' contact details. Capturing leads from social media and system assigning to sales or having the option to manual assign. Sales follow up with sales activities. Once deal, technical involve to follow up regular customer visits, support ticketing, training, remind customers to renew licenses, work on projects and etc. Require a single platform to share a calendar to understand internal team activities and customer activities.
- Stable, highly functional cms75
- Great community60
- Easy cms to make websites44
- Highly customizable43
- Digital customer experience delivery platform22
- Really powerful17
- Customizable16
- Flexible11
- Good tool for prototyping10
- Enterprise proven over many years when others failed9
- Headless adds even more power/flexibility8
- Open source8
- Each version becomes more intuitive for clients to use7
- Well documented7
- Lego blocks methodology6
- Caching and performance4
- Built on Symfony3
- Powerful3
- Can build anything3
- Views2
- API-based CMS2
- DJango1
- Steep learning curve1
related Drupal posts
Depends on what options and technologies you have available, and how do you deploy your website.
There are CMSs which update existing static pages through FTP: You provide access credentials, mark editable parts of your HTML in a markup, and then edit the content through the hosted CMS. I know two systems which work like that: Cushy CMS and Surreal CMS.
If the source of your site is versioned through Git (and hosted on GitHub), you have other options, like Netlify CMS, Spinal CMS, Siteleaf, Forestry, or CloudCannon. Some of these also need you to use static site generator (like 11ty, Jekyll, or Hugo).
If you have some server-side scripting support available (typically PHP) you can also consider some flat-file based, server-side systems, like Kirby CMS or Lektor, which are usually simpler to retrofit into an existing template than “traditional” CMSs (WordPress, Drupal).
Finally, you could also use a desktop-based static site generator which provides a user-friendly GUI, and then locally generates and uploads the website. For example Publii, YouDoCMS, Agit CMS.
Hi, I am working as a web developer (PHP, Laravel, AngularJS, and MySQL) with more than 8 years of experience and looking for a tech stack that pays better. I have a little bit of knowledge of Core Java. For better opportunities, Should I learn Java, Spring Boot or Python. Or should I learn Drupal, WordPress or Magento? Any guidance would be really appreciated! Thanks.