What is osTicket?
It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
osTicket is a tool in the Help Desk category of a tech stack.
osTicket is an open source tool with 2.3K GitHub stars and 1.4K GitHub forks. Here’s a link to osTicket's open source repository on GitHub
Who uses osTicket?
13 companies reportedly use osTicket in their tech stacks, including NetApp, Mola TV, and Fraunhofer.
24 developers on StackShare have stated that they use osTicket.
Google Drive, Dropbox, Shopify, Zendesk, and Zapier are some of the popular tools that integrate with osTicket. Here's a list of all 6 tools that integrate with osTicket.
- Custom Fields
- Rich text or HTML email
- Ticket Filters
- Rules to route incoming tickets
- Configurable help topic
- Agent Collision Avoidance
- Assign and Transfer tickets.
osTicket Alternatives & Comparisons
What are some alternatives to osTicket?
See all alternatives
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