What is Kayako?
Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
Kayako is a tool in the Help Desk category of a tech stack.
Who uses Kayako?
Companies
4 companies reportedly use Kayako in their tech stacks, including Our Stack, Customer Service Tools, and Pootsy.
Developers
8 developers on StackShare have stated that they use Kayako.
Kayako Integrations
PagerDuty, Nicereply, Zenduty, AppFollow.io, and ManageEngine LOG360 are some of the popular tools that integrate with Kayako. Here's a list of all 5 tools that integrate with Kayako.
Pros of Kayako
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Kayako's Features
- Support ticketing with email integration
- Live chat widgets for your helpdesk and your website
- Real-time visitor monitoring
- Track and record phone calls
- Rich self-service helpdesk
- Advanced ticket workflows, rules and automations
- Custom fields for tickets, chats and customers
- Rich customer and organization profiles for CRM
- Support for multiple plans
- Manage ticket reply and resolution deadlines
- Define business hours for accurate performance tracking
- Automatic escalation rules ensures nothing slips through
- Native mobile apps for iOS, Android, Windows and Blackberry
- Mobile live chat with the Jabber gateway
- 100+ out-of-the-box helpdesk reports
- Build custom reports with the Kayako Query Language
- Schedule reports to be automatically delivered to your inbox
- Multi-lingual customer support and localizations
- Full control over the look and feel of the helpdesk
- REST API, integrates with your apps and backend systems
Kayako Alternatives & Comparisons
What are some alternatives to Kayako?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
WordPress
The core software is built by hundreds of community volunteers, and when you’re ready for more there are thousands of plugins and themes available to transform your site into almost anything you can imagine. Over 60 million people have chosen WordPress to power the place on the web they call “home” — we’d love you to join the family.
Google AdSense
It is a program run by Google through which website publishers in the Google Network of content sites serve text, images, video, or interactive media advertisements that are targeted to the site content and audience.
Mailchimp
MailChimp helps you design email newsletters, share them on social networks, integrate with services you already use, and track your results. It's like your own personal publishing platform.
