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Kayako is a customer service platform that saves your team time so they can focus on building better customer relationships
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What is Kayako?

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
Kayako is a tool in the Help Desk category of a tech stack.

Who uses Kayako?

4 companies reportedly use Kayako in their tech stacks, including Our Stack, Customer Service Tools, and Pootsy.

8 developers on StackShare have stated that they use Kayako.

Kayako Integrations

PagerDuty, Nicereply, Zenduty, AppFollow.io, and ManageEngine LOG360 are some of the popular tools that integrate with Kayako. Here's a list of all 5 tools that integrate with Kayako.
Pros of Kayako
Easy to customize
Possible to host on your own
API access
Module based extensions
OS independent frontend
Customers can use it easily
Unlimited custom fields on forms
Simple, powerhouse and scalable.

Kayako's Features

  • Support ticketing with email integration
  • Live chat widgets for your helpdesk and your website
  • Real-time visitor monitoring
  • Track and record phone calls
  • Rich self-service helpdesk
  • Advanced ticket workflows, rules and automations
  • Custom fields for tickets, chats and customers
  • Rich customer and organization profiles for CRM
  • Support for multiple plans
  • Manage ticket reply and resolution deadlines
  • Define business hours for accurate performance tracking
  • Automatic escalation rules ensures nothing slips through
  • Native mobile apps for iOS, Android, Windows and Blackberry
  • Mobile live chat with the Jabber gateway
  • 100+ out-of-the-box helpdesk reports
  • Build custom reports with the Kayako Query Language
  • Schedule reports to be automatically delivered to your inbox
  • Multi-lingual customer support and localizations
  • Full control over the look and feel of the helpdesk
  • REST API, integrates with your apps and backend systems

Kayako Alternatives & Comparisons

What are some alternatives to Kayako?
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Freshdesk is an on demand customer support software that works across multiple support channels.
JavaScript is most known as the scripting language for Web pages, but used in many non-browser environments as well such as node.js or Apache CouchDB. It is a prototype-based, multi-paradigm scripting language that is dynamic,and supports object-oriented, imperative, and functional programming styles.
Git is a free and open source distributed version control system designed to handle everything from small to very large projects with speed and efficiency.
GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers. Over three million people use GitHub to build amazing things together.
See all alternatives

Kayako's Followers
19 developers follow Kayako to keep up with related blogs and decisions.