What is Kayako?
Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
Kayako is a tool in the Help Desk category of a tech stack.
Who uses Kayako?
4 companies reportedly use Kayako in their tech stacks, including Our Stack, Customer Service Tools, and Pootsy.
8 developers on StackShare have stated that they use Kayako.
Pros of Kayako
Easy to customize
Possible to host on your own
Module based extensions
OS independent frontend
Customers can use it easily
Unlimited custom fields on forms
Simple, powerhouse and scalable.
- Support ticketing with email integration
- Live chat widgets for your helpdesk and your website
- Real-time visitor monitoring
- Track and record phone calls
- Rich self-service helpdesk
- Advanced ticket workflows, rules and automations
- Custom fields for tickets, chats and customers
- Rich customer and organization profiles for CRM
- Support for multiple plans
- Manage ticket reply and resolution deadlines
- Define business hours for accurate performance tracking
- Automatic escalation rules ensures nothing slips through
- Native mobile apps for iOS, Android, Windows and Blackberry
- Mobile live chat with the Jabber gateway
- 100+ out-of-the-box helpdesk reports
- Build custom reports with the Kayako Query Language
- Schedule reports to be automatically delivered to your inbox
- Multi-lingual customer support and localizations
- Full control over the look and feel of the helpdesk
- REST API, integrates with your apps and backend systems
Kayako Alternatives & Comparisons
What are some alternatives to Kayako?
See all alternatives
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Freshdesk is an on demand customer support software that works across multiple support channels.
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Jira Service Desk
It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.