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What is Intercom?

Intercom is a customer communication platform with a suite of integrated products for every team鈥攊ncluding sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
Intercom is a tool in the Engagement/Lifecycle Marketing category of a tech stack.

Who uses Intercom?

2913 companies reportedly use Intercom in their tech stacks, including StackShare, LaunchDarkly, and Stack.

1935 developers on StackShare have stated that they use Intercom.

Intercom Integrations

GitHub, Slack, Mailchimp, Stripe, and Zendesk are some of the popular tools that integrate with Intercom. Here's a list of all 90 tools that integrate with Intercom.
Public Decisions about Intercom

Here are some stack decisions, common use cases and reviews by companies and developers who chose Intercom in their tech stack.

Priit Kaasik
Engineering Lead at Katana MRP | 7 upvotes 路 55.2K views

Sometimes #ad-blocking addons can cause a real headache when working with JavaScript apps. Onboarding assistants (Appcues + elevio ), chat (Intercom) and product usage insight (Hotjar) have all landed on their blacklists. I guess there is a perfectly good reason for this that I just don't know.

In order to fix this, we had to set up our own content delivery service. We chose Amazon CloudFront and Amazon S3 to do the job because it has a good synergy with Heroku PaaS we are already using.

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Shared insights

Does Segment have one set of code that would integrate Intercom and Amplitude? Or do I have to code in all 3 of them? Do you think it's necessary to have all three for a startup? (Im new here.. and new in the tech world too.)

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Shared insights

I am looking for a website chatbot that only acts based on predefined options. I believe that with Intercom, you cannot block inbound messages? Which tool do you think works best with this requirement?

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Intercom's Features

  • Live customer data
  • Rich user and company profiles
  • Real-time customer segments
  • Email and in-app messages
  • Auto-messages based on time or behavior
  • Custom email templates
  • Rich, personalized message composer
  • Performance metrics
  • Event tracking
  • A/B testing
  • Web & mobile compatibility
  • APIs and webhooks

Intercom Alternatives & Comparisons

What are some alternatives to Intercom?
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.
Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.
Front allows you to collaborate with your team, stay productive, and use email and social together. Currently available on Mac, Windows, Web, and Mobile.
Attract, convert, close and delight customers with HubSpot鈥檚 complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers.
See all alternatives

Intercom's Followers
1731 developers follow Intercom to keep up with related blogs and decisions.