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Elevio

18
23
+ 1
0
Intercom

5.8K
2.4K
+ 1
600
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elevio vs Intercom: What are the differences?

elevio: Proactive customer care, where and when it's needed. elevio is a proactive support widget you embed on your site in minutes, that provides your users with contextual support where and when it's needed most It can integrate with third party support systems like Zendesk, Freshdesk, Olark, etc; Intercom: A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

elevio can be classified as a tool in the "Help Desk" category, while Intercom is grouped under "Engagement/Lifecycle Marketing".

Some of the features offered by elevio are:

  • knowledge base
  • support system
  • live chat

On the other hand, Intercom provides the following key features:

  • Live customer data
  • Rich user and company profiles
  • Real-time customer segments

According to the StackShare community, Intercom has a broader approval, being mentioned in 1411 company stacks & 217 developers stacks; compared to elevio, which is listed in 10 company stacks and 3 developer stacks.

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Pros of Elevio
Pros of Intercom
    Be the first to leave a pro
    • 167
      Know who your users are
    • 114
      Auto-messaging
    • 107
      In-app messaging as well as email
    • 88
      Customer support
    • 67
      Usage tracking
    • 18
      Great Blog
    • 11
      Organized engagement, great ui & service
    • 9
      Direct chat with customers on your site
    • 4
      Very helpful
    • 3
      Onboarding new users
    • 2
      Tirman
    • 2
      No Mac app
    • 2
      Free tier
    • 2
      Filter and segment users
    • 2
      Github integration
    • 2
      Very Useful

    Sign up to add or upvote prosMake informed product decisions

    Cons of Elevio
    Cons of Intercom
      Be the first to leave a con
      • 6
        Changes pricing model all the time

      Sign up to add or upvote consMake informed product decisions

      What is Elevio?

      elevio is a proactive support widget you embed on your site in minutes, that provides your users with contextual support where and when it's needed most. It can integrate with third party support systems like Zendesk, Freshdesk, Olark, etc

      What is Intercom?

      Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

      Need advice about which tool to choose?Ask the StackShare community!

      What companies use Elevio?
      What companies use Intercom?
      See which teams inside your own company are using Elevio or Intercom.
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      Sign up to get full access to all the companiesMake informed product decisions

      What tools integrate with Elevio?
      What tools integrate with Intercom?

      Sign up to get full access to all the tool integrationsMake informed product decisions

      Blog Posts

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      GitHubGitSlack+30
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      What are some alternatives to Elevio and Intercom?
      Zendesk
      Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
      FreshDesk
      Freshdesk is an on demand customer support software that works across multiple support channels.
      UserVoice
      UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
      Help Scout
      With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
      Jira Service Desk
      It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
      See all alternatives