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Slack vs HipChat vs Mattermost: What are the differences?
Slack is the undisputed champion of the workplace group chat world. But HipChat and Mattermost have their own fans, as well. HipChat is frequently called “developer-friendly” and “IRC-like.” Mattermost is open source and deployed on-premise, differentiating it from its competitors.
From a StackShare Community member: “We’re about to start a chat group for our open source project (over 5K stars on GitHub) so we can let our community collaborate more closely. The obvious choice would be Slack (k8s and a ton of major projects use it), but we’ve seen Gitter (webpack uses it) for a lot of open source projects, Discord (Vue.js moved to them), and as of late I’m seeing Spectrum more and more often. Does anyone have experience with these or other alternatives? Is it even worth assessing all these options, or should we just go with Slack? Some things that are important to us: free, all the regular integrations (GitHub, Heroku, etc), mobile & desktop apps, and open source is of course a plus."
We use Discord to tracking some action and errors (logs / alerting / assertion). it's free and simple to use with mobile application et notifications
We use Slack to increase productivity by simplifying communication and putting Slack in the middle of our communication workflow #Communications #Collaboration
We use Slack because we can let "tools talk to us" and automate processes in our dev team using bots.
Our Discord Server is our n°1 community stop; we gather feedback from our users from here, discuss about new features, announce new releases, and so on.
We even use it for internal meetings and calls !
Mattermost sports higher performance, uses Postgres, is a pure server side application not using up too much of system resources on the client side, and gives an overall enterprise grade impression in general.
Updates go smooth without a hassle, everything is organised logically, and the integration with the OS is absolutely stable. Apart from that, the underlying runtimes and code are mature, proven and stable.
The developers are maybe a bit more cautious in regard to introducing new features, but they maintain a stable experience, not breaking the codebase in order to hastily implement bells and whistles, which are not yet ready for production. Documentation and debugging are fantastic, so running this in enterprise production environment is absolutely approved of.
I still use slack, although I prefer discord. It can be intergrated with discord to work with clients who only want to use slack or even any other platform. API integrations are possible over at Discord.
The awful crappy dependency hell of a thing they call an API. Everything sucks. Slack is one of the worst messaging apps I have ever seen. It's incredibly slow and laggy.
Let me rant about everything I hate about slack. Even though I use it as an integration for another platform and will recommend it even though it's horrible as a whole. They are unstoppable towards companies who don't have people technically savvy enough to transition any other software.
It's so bad I am considering making my own mix of discord and slack.
Finding conversations you know you've had - but search is (Still) terrible, and if it was a direct message with a group of people, you have to remember exactly which group of people it was with
Search...absolutely awful. If they could figure out search, Slack would be unstoppable. it got better with ctrl f in conversations, but still isn't there
Badly arranged Chinese buffet of people, conversations, channels, files and links.. and search sucks too.. Break up the people into a separate window so I can have a buddy list ala Communicator or Skype. Give me some freaking organization and curation to the conversations - otherwise it's 1000 person cocktail party with everyone playing drinking games.
AGAIN! Search sucks. Spellcheck is still broken. Too many notifications.
Interface ist inconsistent between devices.
No way to forbid slack to touch my microphone settings (seriously, dont autoadjust my microphone level, it never works and i hate you so much for it)
Still no good screen sharing on linux.
The buggy red dot. Usually shift-esc will clear it (in itself a pain), but now even that hack won't help. The red dot number keep climbing even though I've read everything and used shift-esc.
I miss some features but I wish slack had a little more ability to organize, group channels, and navigate a little better.
user groups need work... If I search for a group, open it, I want to be able to not just see who is online from that group, but also a message button. I'm sick of searching that person, which closes user groups and if that person is actually AFK, I have to search for that group AGAIN and do it again... What a waste of time compared to other tools which are supporting this.
Date stamps needs to be more visible, or give us option in settings to make it more/less visible
Scrolling needs to be improved, I don't want random jumps there. Especially when time and date stamps are so tiny so it takes a while to get oriented again.
I used to really hate slack, but that's mostly because I have to use user groups a lot, most of the time I'm using slack it's to find someone who belongs to some group and message him... and that stuff is still pretty bad, even tho it was changed a bit...
oh and microphone settings... that hurts bad...
It's slow and laggy if you ever used a native program and got used to responsive user interfaces.
You can't remove someone from a call if they join by mistake
(or, to put it another way, if you start a channel call, you should be able to moderate it and remove those from it who are to meant to be there)
Video calls (using the "native" app on macOS) consume so much resources that the whole machine becomes unresponsive. A video call with the same number of people in a true native app is not a problem. So it's not the inherent bandwidth and processing power required. I mostly like Slack but for remote teams this is a problem.
You really want to know what I hate about SLACK...
The inability for the app to BLOCK DIRECT MESSAGING when outside work hours... I work for global company and I constantly get messaged after midnight by morons who think i am up at 3am
It has this Bullcrap Send Anyway function on messages which totally overrides my Do Not Disturb settings if said moron is blind of what time they are sending their damn message... I worked oncall before so the slightest him of my cell at night will wake me up...
Another annoyance on messaging... Idiots who message direct over chatting in the team channel for stuff that should be seen by the whole team working a ticket .... Or classic hey I opened a ticket not two minutes ago ' can someone look at this ticket pleaee' blah blah blah blah ... People who I don't know sending a random 'HI' and no other info about wtfh they are reaching out to me about ...
If SLACK wants to add a function to fix this I want control to block direct messages from anyone truly outside my direct team and line of management that is not a member of a group that can engage onCalls for issues ... I am so sick and tired of this I literally have to uninstall the app everyday to ensure no one bothers me after I am off work and then redownload it before the start of the next day... It's pathetic!
As it is the communication tool chosen for the course, our team will be using Slack to monitor the course announcements from our instructor as well as to communicate with the instructor and industry partners. The tool for communicating within the team will be Microsoft Teams. Microsoft Teams enables the team to share documents and edit them synchronously(Google Drive is not an option due to one team member's location). Since it also provides a group chat feature, we chose to use it as our communication tool to avoid using too many softwares.
Communication We have chosen two tools for our team communication.
We choose Slack since all of us are familiar with this communication tool. We have a private channel for our team Sphinx for text messages. We added Github apps inside our private channel for repo update notifications. Furthermore, we could contact the subject matter experts within the workspace DCSIL directly for the issues we meet.
- Microsoft Teams
We use Microsoft Teams for virtual meetings for its fast connection speed. In addition, the call feature in Slack is a paid feature, and we could have virtual meetings and share screens for free in Microsoft Teams.
Keybase is a powerful and secure team-organizing software. And because Keybase is so transparently good at what it does, Keybase is a foundational software that facilitates the future of work: effective, inclusive, secure Remote Teams.
Keybase is a free, end-to-end encrypted, open-source program with almost limitless flexibility. Each Keybase user or team is a unique cryptographic identity. Each message or interaction that a user has with a team or other user, is verifiable and digitally-signed. Custom combinations of users/teams/bots, can be designed to catalyze Remote Teams of all kinds, this process can also be automated. Keybase includes Git integration for versioning, bots from multiple platforms to facilitate audio/video-conferencing, a Cryptocurrency wallet, and many advanced privacy features to make you more or less traceable.
Services like Slack and Discord are centralized platforms that perform analytics on your behavior and can sell or leak this data to 3rd parties. Any audio/video features available within Slack or Discord, are bound to be less secure and less flexible than excellent alternatives such as Jitsi. Slack and Discord do have a fun, causal feel to them, which can potentially facilitate social engagement in certain conditions (also many users are already on these platforms).
Centralized and Proprietary team platforms such as Discord and Slack have a large market presence (at least in the USA) based on their first-mover advantage, name recognition, and network effects from size. However these products do not have the flexibility or power of Keybase. Keybase excels on its own excellence, and also has an open and active developer community.
Find us on Keybase: @remotorteam (Keybase username) @remotor.public (Public Keybase Team)
We chose RocketChat over other communications suites like Cliq or Slack mainly because we can self-host it on our own infrastructure. Since we have quite some projects going on which demand that we stay in touch with a lot of different stakeholders, pricing was an issue, too. With RocketChat, we have a huge set of features basically for free, RC offers apps for all major devices and systems and overall, we're very happy with it. The only downside is the limited amount of apps and integrations, but we can make due with what we have available.
we were using
slack and at the same time we had a subscription with office 365. after a while we hit the slack free limitation quota. and it got annoying. the search ability was useless in free tier. and more annoying whenever you search, it opens a webpage and doesn't do it in the app.
on mobile there were many cases that I didn't get notification of important discussions. rooms was the way to separate a talk. but it become tedious. each time for a new subject that you wanted to discuss, you needed to add all the team members into a new room. and after a while the room goes silent. you will end up with a tons of not-in-use rooms that you don't want to clean up them for history purposes. also the slack UI for sub discussion is very stupid. if someone forget to check the checkbox to post the subdiscussion in the main discussion thread, other team members even won't notice such discussion is in progress.
we was paying for office 365 and thought why not give the teams a shot. we won't be in worth situation than we are. we moved to teams and we loved it instantly, we had a separate tab aggregated all the files upload. we could reply on other talk. no need of creating a new room. this way room belongs to a team and not a certain topic. our sub discussion was visible to the whole team. enjoyed integration with azure and unlimited history. the best part was integration with outlook. it was a full suit solution. our stats become busy on outlook meeting events. we get weekly analyse. we didn't need to host our wiki seperated. we've created wiki per team. the communication was much more fun.
Pros of HipChat
- Integrates well with a lot of developer tools144
- Clients for every major platform85
- Free unlimited users70
- Extremely easy to use for non-tech guys40
- Good api integration39
- Feature rich26
- Affordable at $2/user13
- Email notifications6
- Text Messages6
- More developer-friendly than Skype4
- Full text search3
- JIRA integration3
- Integrates with Atlassian products3
- Team Chat Rooms2
- Intergration with all the things1
- 256-bit SSL encryption to transmit your data1
- On-Premise deployment1
- Trello integration1
Pros of Mattermost
- Open source60
- On-premise deployment40
- Built using golang22
- Fast and easy to use21
- Docker image provided for easy setup14
- Full text search14
- Built using react12
- Search and data archiving11
- Supports multiple teams11
- Very professional11
- Keeps us focused, effective, concise8
- Integration with Gitlab7
- Clean and simple look7
- Webhooks support7
- Use #Hashtags like Twitter6
- Well documented6
- Reactive community and ease of use3
- Import Slack logs3
- On-premises Deployment2
- Self managed data2
- Easy webhook integration1
- Slack-compatible integrations1
- On premise installation1
- Markdown support1
Pros of Slack
- Easy to integrate with1.2K
- Excellent interface on multiple platforms877
- Mobile friendly694
- People really enjoy using it690
- Great integrations331
- Flexible notification preferences315
- Unlimited users198
- Strong search and data archiving184
- Multi domain switching support155
- Easy to use82
- Hubot support27
- Unread/read control22
- Permalink for each messages19
- Text snippet with highlighting17
- Quote message easily15
- Per-room notification14
- Awesome integration support13
- IRC gateway12
- Star for each message / attached files12
- Dropbox Integration11
- Good communication within a team11
- Slick, search is great10
- Jira Integration10
- New Relic Integration9
- Great communication tool8
- Combine All Services Quickly8
- Asana Integration8
- XMPP gateway7
- Google Drive Integration7
- This tool understands developers7
- BitBucket integration6
- Replaces email6
- Twitter Integration6
- Google Docs Integration6
- GREAT Customer Support / Quick Response to Feedback5
- Guest and Restricted user control5
- Jenkins Integration5
- Mention list view4
- GitHub integration4
- Clean UI4
- Gathers all my communications in one place4
- Excellent multi platform internal communication tool4
- Perfect implementation of chat + integrations3
- Android app3
- Visual Studio Integration3
- Easy to start working with3
- Easy to add a reaction3
- Timely while non intrusive3
- Great on-boarding3
- Threaded chat3
- Eases collaboration for geographically dispersed teams2
- Message Actions2
- So much better than email2
- It's basically an improved (although closed) IRC2
- Great Channel Customization2
- Great interface2
- Intuitive, easy to use, great integrations2
- Easy remote communication1
- Get less busy1
- Targetprocess integration1
- Better User Experience1
- Multi work-space support1
- Travis CI integration1
- It's the coolest IM ever1
- Dev communication Made Easy1
- Integrates with just about everything1
- Great API1
- Very customizable1
- Great Support Team1
- Flexible and Accessible1
- Finally with terrible "threading"—I miss Flowdock1
- Archive Importing1
- Complete with plenty of Electron BLOAT1
- I was 666 star :D1
- Easy to useL0
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Cons of HipChat
- Purchased by and merged with Slack1
- Discontinued with the Atlassian Stack1
Cons of Mattermost
- Less integrations and plugins than slack2
- Many basic features are enterprise only2
- Custom sidewide themes only in enterprise2
- Basic permissions only in enterprise edition1
- Not compatible with Telegram keys, which used by FSB1
Cons of Slack
- Can be distracting depending on how you use it13
- Requires some management for large teams6
- Limit messages history6
- Too expensive5
- You don't really own your messages5
- Too many notifications by default4
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What is HipChat?
What is Mattermost?
What is Slack?
Need advice about which tool to choose?Ask the StackShare community!
Why do developers choose Slack vs HipChat vs Mattermost?
- Slack users love that it’s easy to integrate with; it’s fun and easy to use, so even non-developers love using it. Fans also cite its cross-platform interface as a pro.
- HipChat fans stress that the tool is developer-friendly and integrates well with a lot of developer tools. Its IRC-like interface is familiar to many programmers.
- Mattermost is the only open source tool on this list. It’s also deployed on-premise, behind your firewall. Fans call it fast, easy to use, and professional.
What companies use Mattermost?
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