Front vs Help Scout
Overview
Share your Stack
Help developers discover the tools you use. Get visibility for your team's tech choices and contribute to the community's knowledge.
CLI (Node.js)
Manual
Detailed Comparison
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. | Front allows you to collaborate with your team, stay productive, and use email and social together. Currently available on Mac, Windows, Web, and Mobile. |
No ticket #'s or robo-text;Get up and running in minutes;Outstanding support, no matter plan;Integrated knowledge base;40+ integrations;Real-time, best in class reporting;Multi-brand support;Saved replies; Private notes; Collision detection;75+ keyboard shortcuts;Automated Workflows;Help Desk, reports, and Docs API;Email integration
| Campaign Management;
Collaboration;
Document Management;
File Sharing;
Project Management;
Task Management;
Time Tracking |
Statistics | |
Stacks 341 | Stacks 104 |
Followers 111 | Followers 65 |
Votes 60 | Votes 8 |
Pros & Cons | |
Pros
| Pros
|
Integrations | |
What are some alternatives to Help Scout, Front?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Respondly
Respondly provides the team with laser focus on what needs attention. Using Respondly results in informed, efficient, and coordinated conversations, saves on communication costs, and ultimately results in consumer delight.
Kayako
Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Groove
Build better customer experiences with Groove
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Zammad
It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.
Vision Helpdesk
It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.
Jitbit Helpdesk
Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.
