FreshDesk vs Teamwork Desk: What are the differences?

FreshDesk: Refreshing the way thousands of help desk agents support their customers everyday, world wide. Freshdesk is an on demand customer support software that works across multiple support channels; Teamwork Desk: It takes care of ticket management so you can take care of customers. It is an intuitive and straightforward help desk software that combines ticket management and customer self-service into a single, comprehensive platform without the heavy costs and complications.

FreshDesk and Teamwork Desk can be categorized as "Help Desk" tools.

Some of the features offered by FreshDesk are:

• Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.
• Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.
• Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.

On the other hand, Teamwork Desk provides the following key features:

• Ticket management
• Agent productivity
• Reporting and Analytics

Teamwork Desk is an open source tool with 3 GitHub stars and 6 GitHub forks. Here's a link to Teamwork Desk's open source repository on GitHub.