Alternatives to Zammad logo

Alternatives to Zammad

OTRS, osTicket, Redmine, Jira Service Desk, and Helpy are the most popular alternatives and competitors to Zammad.
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What is Zammad and what are its top alternatives?

It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.
Zammad is a tool in the Help Desk category of a tech stack.
Zammad is an open source tool with 3.1K GitHub stars and 603 GitHub forks. Here’s a link to Zammad's open source repository on GitHub

Top Alternatives to Zammad

  • OTRS
    OTRS

    It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment. ...

  • osTicket
    osTicket

    It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. ...

  • Redmine
    Redmine

    Redmine is a flexible project management web application. Written using the Ruby on Rails framework, it is cross-platform and cross-database. ...

  • Jira Service Desk
    Jira Service Desk

    It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place. ...

  • Helpy
    Helpy

    It is a modern multichannel helpdesk platform written in Ruby on Rails and released under the MIT license. Its goal is to power your support email and ticketing, integrate seamlessly with your app, and run an amazing customer helpcenter. ...

  • Zendesk
    Zendesk

    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...

  • FreshDesk
    FreshDesk

    Freshdesk is an on demand customer support software that works across multiple support channels. ...

  • Jira
    Jira

    Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster. ...

Zammad alternatives & related posts

OTRS logo

OTRS

18
35
0
A customizable support desk software that manages workflows and structures communication
18
35
+ 1
0
PROS OF OTRS
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    CONS OF OTRS
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      related OTRS posts

      osTicket logo

      osTicket

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      51
      0
      Open source support ticketing system
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      51
      + 1
      0
      PROS OF OSTICKET
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        CONS OF OSTICKET
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          related osTicket posts

          Redmine logo

          Redmine

          559
          409
          122
          A flexible project management web application written using Ruby on Rails framework
          559
          409
          + 1
          122
          PROS OF REDMINE
          • 52
            Open source
          • 26
            Customizable with themes and plugins
          • 9
            Powerful custom queries
          • 8
            Integration with code version control like git/svn
          • 6
            RESTful API
          • 6
            Customizable workflows
          • 6
            Integration with email clients
          • 5
            Support for MS SQL Server
          • 1
            Self-hosted
          • 1
            Lightweight
          • 1
            Projects and groups separation
          • 1
            Time tracking, reports
          CONS OF REDMINE
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            related Redmine posts

            We were using a hosted version of Redmine to track defects and user stories originally. We migrated to Jira.

            Jira was an easy decision for a number of reasons:

            • It's much more "Scrum ready" straight out of the box
            • It's so much easier to keep a track of progress (I love the reporting)
            • It natively encourages you to adhere to Scrum/Agile/Kanban practices
            • Atlassian has a fantastic DevOps ecosystem when considering the likes of Confluence and Bamboo etc
            • So many integrations!
            • Its UI is so intuitive which makes it an absolute pleasure to use!

            I know there are alot of other tools in this space but not even considering anything else at the moment. Love Jira!

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            Jira Service Desk logo

            Jira Service Desk

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            148
            1
            Empower teams to deliver great service experiences
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            PROS OF JIRA SERVICE DESK
            • 1
              Integration with Jira and Confluence
            CONS OF JIRA SERVICE DESK
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              related Jira Service Desk posts

              Helpy logo

              Helpy

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              7
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              Open source helpdesk software for true customer happiness
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              PROS OF HELPY
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                CONS OF HELPY
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                  related Helpy posts

                  Zendesk logo

                  Zendesk

                  6.8K
                  3.7K
                  350
                  The leading cloud-based customer service software solution.
                  6.8K
                  3.7K
                  + 1
                  350
                  PROS OF ZENDESK
                  • 134
                    Centralizes our customer support
                  • 72
                    Many integrations
                  • 59
                    Easy to setup
                  • 26
                    Simple
                  • 26
                    Cheap
                  • 12
                    Clean
                  • 7
                    Customization
                  • 4
                    $1 Starter Pricing Plan
                  • 4
                    Woopra integration
                  • 3
                    Proactive Customer Support
                  • 1
                    Full of features
                  • 1
                    Remote and SSO authentication with CMSs like WordPress
                  • 1
                    Charitable contribution to SF hospital for $20 plan
                  • 0
                    Integrations
                  CONS OF ZENDESK
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                    FreshDesk logo

                    FreshDesk

                    443
                    260
                    8
                    Refreshing the way thousands of help desk agents support their customers everyday, world wide
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                    260
                    + 1
                    8
                    PROS OF FRESHDESK
                    • 3
                      Omnichannel capabilities
                    • 2
                      Centralizes our customer support
                    • 2
                      Great Value for Money
                    • 1
                      Cheap
                    CONS OF FRESHDESK
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                      related FreshDesk posts

                      Jira logo

                      Jira

                      51.1K
                      39.5K
                      1.2K
                      The #1 software development tool used by agile teams to plan, track, and release great software.
                      51.1K
                      39.5K
                      + 1
                      1.2K
                      PROS OF JIRA
                      • 306
                        Powerful
                      • 253
                        Flexible
                      • 148
                        Easy separation of projects
                      • 113
                        Run in the cloud
                      • 105
                        Code integration
                      • 57
                        Easy to use
                      • 51
                        Run on your own
                      • 38
                        Great customization
                      • 38
                        Easy Workflow Configuration
                      • 26
                        REST API
                      • 11
                        Great Agile Management tool
                      • 7
                        Integrates with virtually everything
                      • 6
                        Confluence
                      • 3
                        Sentry Issues Integration
                      • 2
                        Complicated
                      CONS OF JIRA
                      • 8
                        Rather expensive
                      • 5
                        Large memory requirement
                      • 2
                        Slow
                      • 1
                        Cloud or Datacenter only

                      related Jira posts

                      Johnny Bell

                      So I am a huge fan of JIRA like #massive I used it for many many years, and really loved it, used it personally and at work. I would suggest every new workplace that I worked at to switch to JIRA instead of what I was using.

                      When I started at #StackShare we were using a Trello #Kanban board and I was so shocked at how easy the workflow was to follow, create new tasks and get tasks QA'd and deployed. What was so great about this was it didn't come with all the complexity of JIRA. Like setting up a project, user rules etc. You are able to hit the ground running with Trello and get tasks started right away without being overwhelmed with the complexity of options in JIRA

                      With a few TrelloPowerUps we were easily able to add GitHub integration and storyPoints to our cards and thats all we needed to get a really nice agile workflow going.

                      I'm not saying that JIRA is not useful, I can see larger companies being able to use the JIRA features and have the time to go through all the complex setup to get a really good workflow going. But for smaller #Startups that want to hit the ground running Trello for me is the way to go.

                      In saying that what I would love Trello to implement is to allow me to create custom fields. Right now we just have a Description field. So I am adding User Stories & How To Test in the Markdown of the Description if I could have these as custom fields then my #Agile workflow would be complete.

                      #StackDecisionsLaunch

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                      Jakub Olan
                      Node.js Software Engineer · | 17 upvotes · 252.5K views

                      Last time we shared there information about our decision about using YouTrack over Jira actually we found much better solution that our team have loved. Linear is a minimalistic issue tracker that integrates well with Sentry, GitHub, Slack and Figma which are our basic tools. I would like to recommend checking out Linear as a potential alternative to "heavy" issue trackers, maybe at enterprises that may not work but when we're a startup that works awesome!

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