What is Zammad and what are its top alternatives?
Top Alternatives to Zammad
OTRSIt is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment. ...
osTicketIt seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. ...
RedmineRedmine is a flexible project management web application. Written using the Ruby on Rails framework, it is cross-platform and cross-database. ...
Jira Service DeskIt lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place. ...
HelpyIt is a modern multichannel helpdesk platform written in Ruby on Rails and released under the MIT license. Its goal is to power your support email and ticketing, integrate seamlessly with your app, and run an amazing customer helpcenter. ...
ZendeskZendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...
FreshDeskFreshdesk is an on demand customer support software that works across multiple support channels. ...
JiraJira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster. ...
Zammad alternatives & related posts
OTRS
related OTRS posts
related osTicket posts
Redmine
- Open source54
- Customizable with themes and plugins27
- Integration with code version control like git/svn10
- Powerful custom queries9
- RESTful API6
- Customizable workflows6
- Integration with email clients6
- Support for MS SQL Server5
- Time tracking, reports2
- Self-hosted2
- Projects and groups separation1
- Lightweight1
related Redmine posts
We were using a hosted version of Redmine to track defects and user stories originally. We migrated to Jira.
Jira was an easy decision for a number of reasons:
- It's much more "Scrum ready" straight out of the box
- It's so much easier to keep a track of progress (I love the reporting)
- It natively encourages you to adhere to Scrum/Agile/Kanban practices
- Atlassian has a fantastic DevOps ecosystem when considering the likes of Confluence and Bamboo etc
- So many integrations!
- Its UI is so intuitive which makes it an absolute pleasure to use!
I know there are alot of other tools in this space but not even considering anything else at the moment. Love Jira!
- Integration with Jira and Confluence1
related Jira Service Desk posts
related Helpy posts
- Centralizes our customer support135
- Many integrations72
- Easy to setup59
- Simple26
- Cheap26
- Clean12
- Customization7
- $1 Starter Pricing Plan4
- Woopra integration4
- Proactive Customer Support3
- Charitable contribution to SF hospital for $20 plan1
- Full of features1
- Remote and SSO authentication with CMSs like WordPress1
- Integrations0
related Zendesk posts
FreshDesk
- Omnichannel capabilities3
- Centralizes our customer support2
- Great Value for Money2
- Cheap1
related FreshDesk posts
Jira
- Powerful310
- Flexible254
- Easy separation of projects149
- Run in the cloud113
- Code integration105
- Easy to use57
- Run on your own52
- Great customization39
- Easy Workflow Configuration38
- REST API27
- Great Agile Management tool12
- Integrates with virtually everything7
- Confluence6
- Complicated5
- Sentry Issues Integration3
- Rather expensive8
- Large memory requirement5
- Slow2
- Cloud or Datacenter only1
related Jira posts
So I am a huge fan of JIRA like #massive I used it for many many years, and really loved it, used it personally and at work. I would suggest every new workplace that I worked at to switch to JIRA instead of what I was using.
When I started at #StackShare we were using a Trello #Kanban board and I was so shocked at how easy the workflow was to follow, create new tasks and get tasks QA'd and deployed. What was so great about this was it didn't come with all the complexity of JIRA. Like setting up a project, user rules etc. You are able to hit the ground running with Trello and get tasks started right away without being overwhelmed with the complexity of options in JIRA
With a few TrelloPowerUps we were easily able to add GitHub integration and storyPoints to our cards and thats all we needed to get a really nice agile workflow going.
I'm not saying that JIRA is not useful, I can see larger companies being able to use the JIRA features and have the time to go through all the complex setup to get a really good workflow going. But for smaller #Startups that want to hit the ground running Trello for me is the way to go.
In saying that what I would love Trello to implement is to allow me to create custom fields. Right now we just have a Description field. So I am adding User Stories & How To Test in the Markdown of the Description if I could have these as custom fields then my #Agile workflow would be complete.
#StackDecisionsLaunch
Last time we shared there information about our decision about using YouTrack over Jira actually we found much better solution that our team have loved. Linear is a minimalistic issue tracker that integrates well with Sentry, GitHub, Slack and Figma which are our basic tools. I would like to recommend checking out Linear as a potential alternative to "heavy" issue trackers, maybe at enterprises that may not work but when we're a startup that works awesome!