UserVoice vs Zendesk: What are the differences?

## UserVoice vs Zendesk

UserVoice and Zendesk are both popular customer support platforms used by many businesses. Despite having overlapping features, they also have some key differences that set them apart. Below are the top 6 key differences between UserVoice and Zendesk:

1. **Support Channels**: UserVoice primarily focuses on providing a platform for collecting and managing customer feedback, while Zendesk offers a wider range of support channels including email, chat, phone, and social media integration. This difference makes Zendesk more versatile in handling customer inquiries across various platforms.

2. **Ticket Management**: Zendesk excels in ticket management with advanced features like custom ticket views, SLA management, and automation workflows, making it more suitable for larger support teams. UserVoice, on the other hand, offers a simpler ticketing system geared towards collecting feedback rather than resolving support tickets.

3. **Knowledge Base**: Zendesk provides a robust knowledge base system with the ability to create and manage articles for customers to self-serve, whereas UserVoice offers basic knowledge base functionality with fewer customization options. Businesses looking for an extensive self-service support system may prefer Zendesk for this reason.

4. **Reporting and Analytics**: Zendesk offers more comprehensive reporting and analytics capabilities, allowing businesses to track key support metrics and performance indicators in real-time. UserVoice provides basic analytics on customer feedback but lacks the depth and detail found in Zendesk's reporting tools.

5. **Integration Options**: Zendesk offers a wide range of integrations with other business tools and platforms, making it easier to streamline support processes and workflows. UserVoice has fewer integration options available, which may limit its compatibility with the existing tech stack of some businesses.

6. **Customization and Branding**: Zendesk allows for more extensive customization in terms of branding, ticket forms, and workflows, enabling businesses to tailor the support experience to fit their unique brand identity. UserVoice offers limited customization options, which may be restrictive for businesses looking to create a seamless, branded support environment.

In Summary, while both UserVoice and Zendesk offer valuable support solutions, businesses should consider their specific needs in terms of support channels, ticket management, knowledge base capabilities, reporting, integrations, and customization to choose the platform that best aligns with their requirements.