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LiveChat

761
77
+ 1
1
Zendesk

6K
3.1K
+ 1
341
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LiveChat vs Zendesk: What are the differences?

LiveChat: Powerful live chat software. LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time; Zendesk: The leading cloud-based customer service software solution. Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

LiveChat and Zendesk are primarily classified as "Customer Support Chat" and "Help Desk" tools respectively.

Some of the features offered by LiveChat are:

  • Chat tools (Canned responses, Visitor information, Chat tags, File sharing, Chat archives, Transfers)
  • Customization (Chat window themes, 42 Languages, CSS customization, Social media buttons)
  • Engaging customers (Chat Invitations, Ticket form, Chat on Facebook, Chat buttons)

On the other hand, Zendesk provides the following key features:

  • Offer your customers a quick path to the answers they need with knowledge base and community features.
  • Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
  • Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.

Uber Technologies, Dropbox, and Pinterest are some of the popular companies that use Zendesk, whereas LiveChat is used by Tailor Brands, Watchman Monitoring, and Visuality. Zendesk has a broader approval, being mentioned in 1846 company stacks & 186 developers stacks; compared to LiveChat, which is listed in 6 company stacks and 4 developer stacks.

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Pros of LiveChat
Pros of Zendesk
  • 1
    Nicely documented, powerful API
  • 132
    Centralizes our customer support
  • 70
    Many integrations
  • 58
    Easy to setup
  • 25
    Cheap
  • 25
    Simple
  • 11
    Clean
  • 6
    Customization
  • 4
    $1 Starter Pricing Plan
  • 4
    Woopra integration
  • 3
    Proactive Customer Support
  • 1
    Full of features
  • 1
    Charitable contribution to SF hospital for $20 plan
  • 1
    Remote and SSO authentication with CMSs like WordPress
  • 0
    Integrations

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What is LiveChat?

LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

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What companies use LiveChat?
What companies use Zendesk?
See which teams inside your own company are using LiveChat or Zendesk.
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What tools integrate with LiveChat?
What tools integrate with Zendesk?

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What are some alternatives to LiveChat and Zendesk?
Olark
Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.
Intercom
Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
Drift
Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.
Zopim
Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design
Chatlio
You don't need yet another chat client. Talk with your customers using your existing Slack service.
See all alternatives