Dolapo Ezekiel
Sep 22, 2020
0 views0
Comments
By
Zopim
ZopimZopim
Customer SupportWhat is Zopim?
Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design
Zopim is a tool in the Customer Support category of a tech stack.
Key Features
Easy Widget Customization- Dress up the widget to suit your website's colors and theme.Customizable Greetings- Greet visitors in your very own unique manner.Smart Offline Modes- Show a contact form or hide the widget when you go offline? You decide.Email Chat Transcripts- Customers can send chat transcripts to themselves.Real-time Visitor Information- Live information on each customer, updated every second.Automatic Translation- Translate chats into your native language.Powerful Chat Shortcuts- Reuse answers to frequently asked questions.Seamless Integrations- Effortlessly pull customer data from or export chats to your favorite CRM / ticketing solutions.Use on multiple devices- Reply via IM, from anywhereAutomated Pro-active Chat InvitationsIntegrate with other web servicesSee visitor webpathCombat spam by banning visitorsSecure chats on SSL websitesHTML5 dashboardInter-agent Chat and TransferDashboard AnalyticsDeveloper-friendly APIFanatic Customer Support
Zopim Pros & Cons
Pros of Zopim
- ✓Real-time user chat
- ✓Free plan for startups
- ✓Simple setup
Cons of Zopim
No cons listed yet.
Zopim Alternatives & Comparisons
What are some alternatives to Zopim?
Stack Overflow
Stack Overflow is a question and answer site for professional and enthusiast programmers. It's built and run by you as part of the Stack Exchange network of Q&A sites. With your help, we're working together to build a library of detailed answers to every question about programming.
Trello
Trello is a collaboration tool that organizes your projects into boards. In one glance, Trello tells you what's being worked on, who's working on what, and where something is in a process.
G Suite
An integrated suite of secure, cloud-native collaboration and productivity apps. It includes Gmail, Docs, Drive, Calendar, Meet and more.
