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Intercom

6.1K
2.7K
+ 1
600
Pendo

88
121
+ 1
0
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Intercom vs Pendo: What are the differences?

Developers describe Intercom as "A fundamentally new way to communicate with your customers". Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email. On the other hand, Pendo is detailed as "Understand and Guide Your Users". Use Pendo to create more engaging products. With absolutely no coding, understand everything your customers do in your product and use in-app messages to increase engagement.

Intercom belongs to "Engagement/Lifecycle Marketing" category of the tech stack, while Pendo can be primarily classified under "Tour Widget".

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Pros of Intercom
Pros of Pendo
  • 167
    Know who your users are
  • 114
    Auto-messaging
  • 107
    In-app messaging as well as email
  • 88
    Customer support
  • 67
    Usage tracking
  • 18
    Great Blog
  • 11
    Organized engagement, great ui & service
  • 9
    Direct chat with customers on your site
  • 4
    Very helpful
  • 3
    Onboarding new users
  • 2
    Tirman
  • 2
    No Mac app
  • 2
    Free tier
  • 2
    Filter and segment users
  • 2
    Github integration
  • 2
    Very Useful
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    Cons of Intercom
    Cons of Pendo
    • 6
      Changes pricing model all the time
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      What is Intercom?

      Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

      What is Pendo?

      Use Pendo to create more engaging products. With absolutely no coding, understand everything your customers do in your product and use in-app messages to increase engagement.

      Need advice about which tool to choose?Ask the StackShare community!

      What companies use Intercom?
      What companies use Pendo?
      See which teams inside your own company are using Intercom or Pendo.
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      What tools integrate with Intercom?
      What tools integrate with Pendo?

      Sign up to get full access to all the tool integrationsMake informed product decisions

      Blog Posts

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      What are some alternatives to Intercom and Pendo?
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