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Intercom

6.7K
3.2K
+ 1
603
Olark

414
72
+ 1
70
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Intercom vs Olark: What are the differences?

What is Intercom? A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

What is Olark? Live chat with your customers for sales and support. Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Intercom belongs to "Engagement/Lifecycle Marketing" category of the tech stack, while Olark can be primarily classified under "Customer Support Chat".

Some of the features offered by Intercom are:

  • Live customer data
  • Rich user and company profiles
  • Real-time customer segments

On the other hand, Olark provides the following key features:

  • CRM & Helpdesk Integration
  • Concurrent chats
  • Phone support

"Know who your users are" is the primary reason why developers consider Intercom over the competitors, whereas "Easy to communicate with customers" was stated as the key factor in picking Olark.

Product Hunt, Hootsuite, and Buffer are some of the popular companies that use Intercom, whereas Olark is used by Groupon, Coinbase, and Disqus. Intercom has a broader approval, being mentioned in 1405 company stacks & 212 developers stacks; compared to Olark, which is listed in 342 company stacks and 11 developer stacks.

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Pros of Intercom
Pros of Olark
  • 168
    Know who your users are
  • 115
    Auto-messaging
  • 107
    In-app messaging as well as email
  • 88
    Customer support
  • 68
    Usage tracking
  • 18
    Great Blog
  • 11
    Organized engagement, great ui & service
  • 9
    Direct chat with customers on your site
  • 4
    Very helpful
  • 3
    Onboarding new users
  • 2
    Tirman
  • 2
    No Mac app
  • 2
    Free tier
  • 2
    Filter and segment users
  • 2
    Github integration
  • 2
    Very Useful
  • 28
    Easy to communicate with customers
  • 14
    Simple setup
  • 11
    Good interface
  • 8
    Free
  • 4
    Chrome/Safari notifications about new messages
  • 2
    Gchat integration
  • 2
    Integrated Feedback
  • 1
    great support

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Cons of Intercom
Cons of Olark
  • 7
    Changes pricing model all the time
    Be the first to leave a con

    Sign up to add or upvote consMake informed product decisions

    What is Intercom?

    Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

    What is Olark?

    Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

    Need advice about which tool to choose?Ask the StackShare community!

    What companies use Intercom?
    What companies use Olark?
    See which teams inside your own company are using Intercom or Olark.
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    What tools integrate with Intercom?
    What tools integrate with Olark?

    Sign up to get full access to all the tool integrationsMake informed product decisions

    Blog Posts

    Jul 2 2019 at 9:34PM

    Segment

    Google AnalyticsAmazon S3New Relic+25
    10
    6755
    GitHubPythonReact+42
    49
    40728
    GitHubGitSlack+30
    27
    18325
    What are some alternatives to Intercom and Olark?
    Zendesk
    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
    Drift
    Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.
    Crisp
    Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.
    Front
    Front allows you to collaborate with your team, stay productive, and use email and social together. Currently available on Mac, Windows, Web, and Mobile.
    HubSpot
    Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers.
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