Freshdesk is an on demand customer support software that works across multiple support channels. | User engagement tools, that help build better products UserReport is a set of flexible tools, that tell you who your users are, and what they want to achieve. |
Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.;Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.;Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.;Copy tickets to someone, or bcc to a dropbox- Freshdesk lets you add a “cc” or “bcc” to any reply.;Get a quick overview with help desk activity streams- The moment you login, you need to get a quick digest of everything happening in your helpdesk.;Split complex tickets, or Merge similar ones- With Freshdesk, you can split and merge tickets with just the click of a button.;Get smart suggestions of possible solutions- Freshdesk automatically searches for solutions and workarounds related to a ticket and suggests them to the agent.; Reuse common replies with Canned Responses;Automate common tasks and help desk scenarios;Mail to KBase and Create Knowledge on the Fly;Eliminate guesswork with a separate knowledge base;Track time spent and generate customer time sheets;Promise and prove customer service levels- Customers demand the service levels that your support promises. With Freshdesk you can setup SLAs that tie what you promise to what you deliver.;Manage customer contact and companies;Draw deep insights with advanced helpdesk reporting;Help customers help you through community forums;Let your customers share ideas and vote on them too;Let each agent use your helpdesk in their language;Rebrand your portal to reflect your theme;Extend Freshdesk with Integrations and the API; | Free and easy to use;
Demographics;
Net Promoter Score;
Google Analytics integration;
Collect ideas. Fix bugs;
Users help you prioritize;
Customizable and localized;
Easy to get started;
Tailormade for publishers;
Get the most from your data;
Showcase your audience;
Beautiful sales kits;
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Stacks 460 | Stacks 4 |
Followers 275 | Followers 6 |
Votes 8 | Votes 1 |
Pros & Cons | |
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Integrations | |
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