FreshDesk vs HelpDesk+: What are the differences?

Developers describe FreshDesk as "Refreshing the way thousands of help desk agents support their customers everyday, world wide". Freshdesk is an on demand customer support software that works across multiple support channels. On the other hand, HelpDesk+ is detailed as "Jira service desk for Slack". It makes it easy for your team to create and track help requests and streamlines your support process. It automatically maps all of your service request forms to Slack and creates workflows for each request type.

FreshDesk belongs to "Help Desk" category of the tech stack, while HelpDesk+ can be primarily classified under "Slack Tools".

Some of the features offered by FreshDesk are:

• Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.
• Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.
• Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.

On the other hand, HelpDesk+ provides the following key features:

• Threaded conversations
• View & Update Requests
• Notifications for updates from anywhere