Desk360 vs Elevio: What are the differences?
Developers describe Desk360 as "* A cloud-based omnichannel customer support platform with 360-degree customer view". It lets you create an inbox for your mobile apps or websites, integrate into several channels such as social media sites, WhatsApp etc. with no need for any other software and manage customer communications on a single platform. Way more affordable and user-friendly compared to its alternatives, it has been built in such a way that it can always be improved according to your feedback. On the other hand, *Elevio** is detailed as "Proactive customer care, where and when it's needed". elevio is a proactive support widget you embed on your site in minutes, that provides your users with contextual support where and when it's needed most It can integrate with third party support systems like Zendesk, Freshdesk, Olark, etc.
Desk360 and Elevio belong to "Help Desk" category of the tech stack.
Some of the features offered by Desk360 are:
- 9 communication channels
- Ticket System
- Next-Generation Inbox
On the other hand, Elevio provides the following key features:
- knowledge base
- support system
- live chat
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