Chatra vs Help Scout

Overview

Help Scout

Stacks341

Followers111

Votes60

Chatra

Stacks3

Followers4

Votes0

Help Scout vs Chatra: What are the differences?

Help Scout: A help desk for teams that insist on a delightful customer experience. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers; Chatra: A live chat messenger app that is designed to work smoothly with your company's website. This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests.

Help Scout and Chatra can be primarily classified as "Help Desk" tools.

Some of the features offered by Help Scout are:

No ticket #'s or robo-text
Get up and running in minutes
Outstanding support, no matter plan

On the other hand, Chatra provides the following key features:

Online and offline modes
Targeted chats
Real-time visitor List

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Detailed Comparison

Help Scout	Chatra
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.	This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests.
No ticket #'s or robo-text;Get up and running in minutes;Outstanding support, no matter plan;Integrated knowledge base;40+ integrations;Real-time, best in class reporting;Multi-brand support;Saved replies; Private notes; Collision detection;75+ keyboard shortcuts;Automated Workflows;Help Desk, reports, and Docs API;Email integration	Online and offline modes; Targeted chats; Real-time visitor List; Pre-chat form; Invisibility mode; Operating hours; Groups; Mobile apps; Forward messages to email; Reply templates
Statistics
Stacks 341	Stacks 3
Followers 111	Followers 4
Votes 60	Votes 0
Pros & Cons
Pros 19 Email based helpdesk 18 Great user experience 10 Reasonably priced 7 No helpdesk branding 6 Free plan for startups	No community feedback yet
Integrations
Shopify Mixpanel HipChat Olark Campaign Monitor Slack Segment Mailchimp KISSmetrics Highrise	Slack Jira Twilio PagerDuty Intercom Shopify

What are some alternatives to Help Scout, Chatra?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Olark

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Zopim

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

tawk.to

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Crisp

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.