What is ManageEngine ServiceDesk Plus and what are its top alternatives?
ManageEngine ServiceDesk Plus is an IT help desk software that offers ticketing, asset management, and change management features. It allows users to track and resolve IT issues efficiently, automate routine tasks, and manage IT assets effectively. However, some limitations of ManageEngine ServiceDesk Plus include a steep learning curve for beginners and limited customization options.
- Freshservice: Freshservice is a cloud-based IT service desk and IT service management (ITSM) solution that improves service delivery and customer satisfaction. Key features include ticketing system, asset management, self-service portal, and change management. Pros include a user-friendly interface and easy setup, while cons include limited customization options.
- Zendesk: Zendesk offers a cloud-based IT help desk and customer service platform with features like ticketing system, knowledge base, and reporting analytics. Pros include a robust ticketing system and multichannel support, while cons include higher pricing compared to other solutions.
- Jira Service Desk: Jira Service Desk is a collaborative service desk solution that integrates with Jira software. Key features include customizable workflows, SLA management, and IT asset management. Pros include seamless integration with Jira software and extensive customization capabilities, while cons include a complex configuration process.
- SolarWinds Service Desk: SolarWinds Service Desk is an IT service management solution that offers incident management, problem management, and service catalog features. Pros include ITIL compliance and powerful reporting capabilities, while cons include a lack of native integrations.
- SysAid: SysAid is an IT service management solution that provides help desk, asset management, and remote control capabilities. Key features include incident management, knowledge base, and mobile access. Pros include a comprehensive set of ITSM tools and strong automation capabilities, while cons include a less intuitive user interface.
- Spiceworks Help Desk: Spiceworks Help Desk is a free, cloud-based IT help desk solution that offers ticketing system, knowledge base, and community support. Pros include cost-effective pricing and community-driven features, while cons include limited customization options and scalability.
- Ivanti Service Manager: Ivanti Service Manager is an IT service management solution that provides incident management, problem management, and change management features. Pros include ITIL compliance and automation capabilities, while cons include a complex setup process.
- Cherwell Service Management: Cherwell Service Management is an IT service management platform that offers ITIL-based service desk capabilities, IT asset management, and self-service portal. Pros include customizable workflows and flexible licensing options, while cons include a higher learning curve for configuration.
- BMC Helix ITSM: BMC Helix ITSM is a cloud-based IT service management platform that includes incident management, change management, and knowledge management features. Pros include AI-driven automation and integration capabilities, while cons include higher pricing compared to other solutions.
- ServiceNow: ServiceNow is a cloud-based platform that offers a wide range of IT service management tools, including incident management, problem management, and service catalog. Key features include automation, analytics, and reporting capabilities. Pros include extensive customization options and scalability, while cons include a higher cost of ownership.
Top Alternatives to ManageEngine ServiceDesk Plus
- Jira Service Desk
It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place. ...
- Freshservice
Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more. ...
- Zoho Desk
It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer. ...
- Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...
- OTRS
It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment. ...
- WordPress
The core software is built by hundreds of community volunteers, and when you’re ready for more there are thousands of plugins and themes available to transform your site into almost anything you can imagine. Over 60 million people have chosen WordPress to power the place on the web they call “home” — we’d love you to join the family. ...
- Google AdSense
It is a program run by Google through which website publishers in the Google Network of content sites serve text, images, video, or interactive media advertisements that are targeted to the site content and audience. ...
- Mailchimp
MailChimp helps you design email newsletters, share them on social networks, integrate with services you already use, and track your results. It's like your own personal publishing platform. ...
ManageEngine ServiceDesk Plus alternatives & related posts
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- It is simple setup, Excellent support, configurable0
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- Centralizes our customer support135
- Many integrations73
- Easy to setup59
- Simple26
- Cheap26
- Clean12
- Customization7
- $1 Starter Pricing Plan5
- Woopra integration4
- Proactive Customer Support3
- Remote and SSO authentication with CMSs like WordPress1
- Charitable contribution to SF hospital for $20 plan1
- Full of features1
- Integrations0
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Zapier is one of our favorite tools in our stack. We automate the entire company with Zapier. When a lead fills out the form on our website, it creates an opportunity on Zendesk. We have an entire pipeline of automation that goes from our website, to Zendesk, it then creates a contract in Pandadoc and creates an invoice in Xero.
I will like to know, which chatbot can be compared with Zendesk/Zopim if there's a need to migrate?
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WordPress
- Customizable416
- Easy to manage367
- Plugins & themes354
- Non-tech colleagues can update website content259
- Really powerful247
- Rapid website development145
- Best documentation78
- Codex51
- Product feature set44
- Custom/internal social network35
- Open source18
- Great for all types of websites8
- Huge install and user base7
- I like it like I like a kick in the groin5
- It's simple and easy to use by any novice5
- Perfect example of user collaboration5
- Open Source Community5
- Most websites make use of it5
- Best5
- API-based CMS4
- Community4
- Easy To use3
- <a href="https://secure.wphackedhel">Easy Beginner</a>2
- Hard to keep up-to-date if you customize things13
- Plugins are of mixed quality13
- Not best backend UI10
- Complex Organization2
- Do not cover all the basics in the core1
- Great Security1
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hello guys, I need your help. I created a website, I've been using Elementor forever, but yesterday I bought a template after I made the purchase I knew I made a mistake, cause the template was in HTML, can anyone please show me how to put this HTML template in my WordPress so it will be the face of my website, thank you in advance.
I've heard that I have the ability to write well, at times. When it flows, it flows. I decided to start blogging in 2013 on Blogger. I started a company and joined BizPark with the Microsoft Azure allotment. I created a WordPress blog and did a migration at some point. A lot happened in the time after that migration but I stopped coding and changed cities during tumultuous times that taught me many lessons concerning mental health and productivity. I eventually graduated from BizSpark and outgrew the credit allotment. That killed the WordPress blog.
I blogged about writing again on the existing Blogger blog but it didn't feel right. I looked at a few options where I wouldn't have to worry about hosting cost indefinitely and Jekyll stood out with GitHub Pages. The Importer was fairly straightforward for the existing blog posts.
Todo * Set up redirects for all posts on blogger. The URI format is different so a complete redirect wouldn't work. Although, there may be something in Jekyll that could manage the redirects. I did notice the old URLs were stored in the front matter. I'm working on a command-line Ruby gem for the current plan. * I did find some of the lost WordPress posts on archive.org that I downloaded with the waybackmachinedownloader. I think I might write an importer for that. * I still have a few Disqus comment threads to map
Google AdSense
- Plenty installs but low on actual users1
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which of the ads platform pays better? What about PurpleAds?
Google AdSense has refused to post ads on my site.
Really can not decide which one to add. Google AdSense email say that they are ready to show ads... Taboola is on review.
- Smooth setup & ui259
- Mailing list248
- Robust e-mail creation148
- Integrates with a lot of external services120
- Custom templates109
- Free tier59
- Great api49
- Great UI42
- A/B Testing Subject Lines33
- Broad feature set30
- Subscriber Analytics11
- Great interface. The standard for email marketing9
- Great documentation8
- Mandrill integration8
- Segmentation7
- Best deliverability; helps you be the good guy6
- Facebook Integration5
- Autoresponders5
- Customization3
- RSS-to-email3
- Co-branding3
- Embedded signup forms3
- Automation2
- Great logo1
- Groups1
- Landing pages0
- Super expensive2
- Poor API1
- Charged based on subscribers as opposed to emails sent1
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As a small startup we are very conscious about picking up the tools we use to run the project. After suffering with a mess of using at the same time Trello , Slack , Telegram and what not, we arrived at a small set of tools that cover all our current needs. For product management, file sharing, team communication etc we chose Basecamp and couldn't be more happy about it. For Customer Support and Sales Intercom works amazingly well. We are using MailChimp for email marketing since over 4 years and it still covers all our needs. Then on payment side combination of Stripe and Octobat helps us to process all the payments and generate compliant invoices. On techie side we use Rollbar and GitLab (for both code and CI). For corporate email we picked G Suite. That all costs us in total around 300$ a month, which is quite okay.
When starting a new company and building a new product w/ limited engineering we chose to optimize for expertise and rapid development, landing on Rails API, w/ AngularJS on the front.
The reality is that we're building a CRUD app, so we considered going w/ vanilla Rails MVC to optimize velocity early on (it may not be sexy, but it gets the job done). Instead, we opted to split the codebase to allow for a richer front-end experience, focus on skill specificity when hiring, and give us the flexibility to be consumed by multiple clients in the future.
We also considered .NET core or Node.js for the API layer, and React on the front-end, but our experiences dealing with mature Node APIs and the rapid-fire changes that comes with state management in React-land put us off, given our level of experience with those tools.
We're using GitHub and Trello to track issues and projects, and a plethora of other tools to help the operational team, like Zapier, MailChimp, Google Drive with some basic Vue.js & HTML5 apps for smaller internal-facing web projects.