Alternatives to ManageEngine ServiceDesk Plus logo

Alternatives to ManageEngine ServiceDesk Plus

Jira Service Desk, Freshservice, Zoho Desk, Zendesk, and OTRS are the most popular alternatives and competitors to ManageEngine ServiceDesk Plus.
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What is ManageEngine ServiceDesk Plus and what are its top alternatives?

ManageEngine ServiceDesk Plus is an IT help desk software that offers ticketing, asset management, and change management features. It allows users to track and resolve IT issues efficiently, automate routine tasks, and manage IT assets effectively. However, some limitations of ManageEngine ServiceDesk Plus include a steep learning curve for beginners and limited customization options.

  1. Freshservice: Freshservice is a cloud-based IT service desk and IT service management (ITSM) solution that improves service delivery and customer satisfaction. Key features include ticketing system, asset management, self-service portal, and change management. Pros include a user-friendly interface and easy setup, while cons include limited customization options.
  2. Zendesk: Zendesk offers a cloud-based IT help desk and customer service platform with features like ticketing system, knowledge base, and reporting analytics. Pros include a robust ticketing system and multichannel support, while cons include higher pricing compared to other solutions.
  3. Jira Service Desk: Jira Service Desk is a collaborative service desk solution that integrates with Jira software. Key features include customizable workflows, SLA management, and IT asset management. Pros include seamless integration with Jira software and extensive customization capabilities, while cons include a complex configuration process.
  4. SolarWinds Service Desk: SolarWinds Service Desk is an IT service management solution that offers incident management, problem management, and service catalog features. Pros include ITIL compliance and powerful reporting capabilities, while cons include a lack of native integrations.
  5. SysAid: SysAid is an IT service management solution that provides help desk, asset management, and remote control capabilities. Key features include incident management, knowledge base, and mobile access. Pros include a comprehensive set of ITSM tools and strong automation capabilities, while cons include a less intuitive user interface.
  6. Spiceworks Help Desk: Spiceworks Help Desk is a free, cloud-based IT help desk solution that offers ticketing system, knowledge base, and community support. Pros include cost-effective pricing and community-driven features, while cons include limited customization options and scalability.
  7. Ivanti Service Manager: Ivanti Service Manager is an IT service management solution that provides incident management, problem management, and change management features. Pros include ITIL compliance and automation capabilities, while cons include a complex setup process.
  8. Cherwell Service Management: Cherwell Service Management is an IT service management platform that offers ITIL-based service desk capabilities, IT asset management, and self-service portal. Pros include customizable workflows and flexible licensing options, while cons include a higher learning curve for configuration.
  9. BMC Helix ITSM: BMC Helix ITSM is a cloud-based IT service management platform that includes incident management, change management, and knowledge management features. Pros include AI-driven automation and integration capabilities, while cons include higher pricing compared to other solutions.
  10. ServiceNow: ServiceNow is a cloud-based platform that offers a wide range of IT service management tools, including incident management, problem management, and service catalog. Key features include automation, analytics, and reporting capabilities. Pros include extensive customization options and scalability, while cons include a higher cost of ownership.

Top Alternatives to ManageEngine ServiceDesk Plus

  • Jira Service Desk
    Jira Service Desk

    It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place. ...

  • Freshservice
    Freshservice

    Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more. ...

  • Zoho Desk
    Zoho Desk

    It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer. ...

  • Zendesk
    Zendesk

    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...

  • OTRS
    OTRS

    It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment. ...

  • WordPress
    WordPress

    The core software is built by hundreds of community volunteers, and when you’re ready for more there are thousands of plugins and themes available to transform your site into almost anything you can imagine. Over 60 million people have chosen WordPress to power the place on the web they call “home” — we’d love you to join the family. ...

  • Google AdSense
    Google AdSense

    It is a program run by Google through which website publishers in the Google Network of content sites serve text, images, video, or interactive media advertisements that are targeted to the site content and audience. ...

  • Mailchimp
    Mailchimp

    MailChimp helps you design email newsletters, share them on social networks, integrate with services you already use, and track your results. It's like your own personal publishing platform. ...

ManageEngine ServiceDesk Plus alternatives & related posts

Jira Service Desk logo

Jira Service Desk

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    Freshservice logo

    Freshservice

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        Zoho Desk logo

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          Zendesk logo

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            $1 Starter Pricing Plan
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            Proactive Customer Support
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            OTRS logo

            OTRS

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                  Best documentation
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                  Codex
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                  Product feature set
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                  Huge install and user base
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                  Perfect example of user collaboration
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                  Most websites make use of it
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