What is FreshDesk and what are its top alternatives?
Top Alternatives to FreshDesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...
- Zoho Desk
It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer. ...
HappyFox is a hosted customer support software, centralizes the multi-channel customer queries using ticketing system. It helps to reduce the response time to customers from days to hours ...
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere. ...
Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more. ...
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster. ...
Unique and powerful suite of software to run your entire business. It contains word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management, project management, invoicing, and other applications. ...
Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers. ...
FreshDesk alternatives & related posts
- Centralizes our customer support135
- Many integrations72
- Easy to setup59
- $1 Starter Pricing Plan4
- Woopra integration4
- Proactive Customer Support3
- Charitable contribution to SF hospital for $20 plan1
- Full of features1
- Remote and SSO authentication with CMSs like WordPress1
related Zendesk posts
- It is simple setup, Excellent support, configurable0
related Zoho Desk posts
related Happyfox posts
- Custom fields3
- Automated response and templates3
- Easy to setup3
- Collaboration functionality3
- Salesforce integration2
related Desk.com posts
related Freshservice posts
- Easy separation of projects149
- Run in the cloud113
- Code integration105
- Easy to use57
- Run on your own52
- Great customization39
- Easy Workflow Configuration38
- REST API27
- Great Agile Management tool12
- Integrates with virtually everything7
- Sentry Issues Integration3
- Rather expensive8
- Large memory requirement5
- Cloud or Datacenter only1
related Jira posts
So I am a huge fan of JIRA like #massive I used it for many many years, and really loved it, used it personally and at work. I would suggest every new workplace that I worked at to switch to JIRA instead of what I was using.
When I started at #StackShare we were using a Trello #Kanban board and I was so shocked at how easy the workflow was to follow, create new tasks and get tasks QA'd and deployed. What was so great about this was it didn't come with all the complexity of JIRA. Like setting up a project, user rules etc. You are able to hit the ground running with Trello and get tasks started right away without being overwhelmed with the complexity of options in JIRA
With a few TrelloPowerUps we were easily able to add GitHub integration and storyPoints to our cards and thats all we needed to get a really nice agile workflow going.
I'm not saying that JIRA is not useful, I can see larger companies being able to use the JIRA features and have the time to go through all the complex setup to get a really good workflow going. But for smaller #Startups that want to hit the ground running Trello for me is the way to go.
In saying that what I would love Trello to implement is to allow me to create custom fields. Right now we just have a
Description field. So I am adding
User Stories &
How To Test in the Markdown of the
Description if I could have these as custom fields then my #Agile workflow would be complete.
Last time we shared there information about our decision about using YouTrack over Jira actually we found much better solution that our team have loved. Linear is a minimalistic issue tracker that integrates well with Sentry, GitHub, Slack and Figma which are our basic tools. I would like to recommend checking out Linear as a potential alternative to "heavy" issue trackers, maybe at enterprises that may not work but when we're a startup that works awesome!
related Zoho posts
We use G Suite because it allows us to store all of our documents and emails all in one place, with setup and sync far easier than Zoho Suite. Not only does it make it easier for us to collaborate but it allows us to have a separate place for all of our business related projects.
- Lead management44
- Automatic customer segmenting based on properties20
- Email / Blog scheduling17
- Any Franchises using Hubspot Sales CRM?1
related HubSpot posts
Looking for the best CRM choice for an early-stage tech company selling through product-led growth to medium and big companies. Don't know if Salesforce or HubSpot are too rigid for PGL and expensive. I also had an experience of companies outgrowing Pipedrive pretty fast