Trengo vs Zendesk: What are the differences?

## Introduction

Key differences between Trengo and Zendesk:

1. **Pricing Model**: Trengo offers a more flexible pricing model with options for per-user or per-inbox pricing, while Zendesk primarily offers per-user pricing with additional costs for add-ons and features.
2. **Communication Channels**: Trengo supports a wide range of communication channels including email, WhatsApp, social media, and telephony, whereas Zendesk focuses more on traditional channels like email and chat.
3. **Automation Capabilities**: Trengo provides advanced automation capabilities through chatbots, autoresponders, and workflow automation, whereas Zendesk offers basic automation features with limited customization.
4. **User Interface**: Trengo boasts a modern and intuitive user interface that is highly customizable, while Zendesk has a more traditional interface with less flexibility in customization.
5. **Integration Ecosystem**: Zendesk has a larger and more established integration ecosystem with various third-party apps and tools, compared to Trengo which has a more limited range of integrations.
6. **Customer Support**: Zendesk is well-known for its comprehensive customer support resources and community forums, whereas Trengo may have more limited support options for users.

In Summary, Trengo and Zendesk differ in terms of pricing, communication channels, automation, user interface, integration ecosystem, and customer support services.