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Trengo vs Zendesk: What are the differences?
## Introduction
Key differences between Trengo and Zendesk:
1. **Pricing Model**: Trengo offers a more flexible pricing model with options for per-user or per-inbox pricing, while Zendesk primarily offers per-user pricing with additional costs for add-ons and features.
2. **Communication Channels**: Trengo supports a wide range of communication channels including email, WhatsApp, social media, and telephony, whereas Zendesk focuses more on traditional channels like email and chat.
3. **Automation Capabilities**: Trengo provides advanced automation capabilities through chatbots, autoresponders, and workflow automation, whereas Zendesk offers basic automation features with limited customization.
4. **User Interface**: Trengo boasts a modern and intuitive user interface that is highly customizable, while Zendesk has a more traditional interface with less flexibility in customization.
5. **Integration Ecosystem**: Zendesk has a larger and more established integration ecosystem with various third-party apps and tools, compared to Trengo which has a more limited range of integrations.
6. **Customer Support**: Zendesk is well-known for its comprehensive customer support resources and community forums, whereas Trengo may have more limited support options for users.
In Summary, Trengo and Zendesk differ in terms of pricing, communication channels, automation, user interface, integration ecosystem, and customer support services.
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Pros of Zendesk
Pros of Trengo
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Pros of Zendesk
- Centralizes our customer support135
- Many integrations73
- Easy to setup59
- Simple26
- Cheap26
- Clean12
- Customization7
- $1 Starter Pricing Plan5
- Woopra integration4
- Proactive Customer Support3
- Remote and SSO authentication with CMSs like WordPress1
- Charitable contribution to SF hospital for $20 plan1
- Full of features1
- Integrations0
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What is Trengo?
It is a collaborative multi-channel team inbox that increases productivity for teams. Conversations from all channels are accessible from one shared inbox where users can collaborate by assigning conversations, tagging users and chatting internally.
What is Zendesk?
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
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What companies use Trengo?
What companies use Zendesk?
What companies use Trengo?
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What tools integrate with Trengo?
What tools integrate with Zendesk?
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What are some alternatives to Trengo and Zendesk?
Slack
Imagine all your team communication in one place, instantly searchable, available wherever you go. That’s Slack. All your messages. All your files. And everything from Twitter, Dropbox, Google Docs, Asana, Trello, GitHub and dozens of other services. All together.
Jira
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work.
Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
Trello
Trello is a collaboration tool that organizes your projects into boards. In one glance, Trello tells you what's being worked on, who's working on what, and where something is in a process.
G Suite
An integrated suite of secure, cloud-native collaboration and productivity apps. It includes Gmail, Docs, Drive, Calendar, Meet and more.
Confluence
Capture the knowledge that's too often lost in email inboxes and shared network drives in Confluence instead – where it's easy to find, use, and update.