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Olark vs Zendesk: What are the differences?
Olark: Live chat with your customers for sales and support. Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs; Zendesk: The leading cloud-based customer service software solution. Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Olark belongs to "Customer Support Chat" category of the tech stack, while Zendesk can be primarily classified under "Help Desk".
Some of the features offered by Olark are:
- CRM & Helpdesk Integration
- Concurrent chats
- Phone support
On the other hand, Zendesk provides the following key features:
- Offer your customers a quick path to the answers they need with knowledge base and community features.
- Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
- Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.
"Easy to communicate with customers" is the primary reason why developers consider Olark over the competitors, whereas "Centralizes our customer support" was stated as the key factor in picking Zendesk.
Uber Technologies, Dropbox, and Pinterest are some of the popular companies that use Zendesk, whereas Olark is used by Groupon, Coinbase, and Disqus. Zendesk has a broader approval, being mentioned in 1836 company stacks & 175 developers stacks; compared to Olark, which is listed in 342 company stacks and 11 developer stacks.
Pros of Olark
- Easy to communicate with customers28
- Simple setup14
- Good interface11
- Free8
- Chrome/Safari notifications about new messages4
- Gchat integration2
- Integrated Feedback2
- great support1
Pros of Zendesk
- Centralizes our customer support135
- Many integrations72
- Easy to setup59
- Simple26
- Cheap26
- Clean12
- Customization7
- $1 Starter Pricing Plan4
- Woopra integration4
- Proactive Customer Support3
- Charitable contribution to SF hospital for $20 plan1
- Full of features1
- Remote and SSO authentication with CMSs like WordPress1
- Integrations0
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What is Olark?
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