Need advice about which tool to choose?Ask the StackShare community!

Intercom

6.3K
2.8K
+ 1
600
Zopim

414
83
+ 1
28
Add tool

Intercom vs Zopim: What are the differences?

Intercom: A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email; Zopim: Real-time customer satisfaction made simple. Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design.

Intercom can be classified as a tool in the "Engagement/Lifecycle Marketing" category, while Zopim is grouped under "Customer Support Chat".

Some of the features offered by Intercom are:

  • Live customer data
  • Rich user and company profiles
  • Real-time customer segments

On the other hand, Zopim provides the following key features:

  • Easy Widget Customization- Dress up the widget to suit your website's colors and theme.
  • Customizable Greetings- Greet visitors in your very own unique manner.
  • Smart Offline Modes- Show a contact form or hide the widget when you go offline? You decide.

"Know who your users are" is the top reason why over 160 developers like Intercom, while over 17 developers mention "Real-time user chat" as the leading cause for choosing Zopim.

According to the StackShare community, Intercom has a broader approval, being mentioned in 1411 company stacks & 217 developers stacks; compared to Zopim, which is listed in 303 company stacks and 24 developer stacks.

Get Advice from developers at your company using StackShare Enterprise. Sign up for StackShare Enterprise.
Learn More
Pros of Intercom
Pros of Zopim
  • 167
    Know who your users are
  • 114
    Auto-messaging
  • 107
    In-app messaging as well as email
  • 88
    Customer support
  • 67
    Usage tracking
  • 18
    Great Blog
  • 11
    Organized engagement, great ui & service
  • 9
    Direct chat with customers on your site
  • 4
    Very helpful
  • 3
    Onboarding new users
  • 2
    Tirman
  • 2
    No Mac app
  • 2
    Free tier
  • 2
    Filter and segment users
  • 2
    Github integration
  • 2
    Very Useful
  • 18
    Real-time user chat
  • 7
    Free plan for startups
  • 3
    Simple setup

Sign up to add or upvote prosMake informed product decisions

Cons of Intercom
Cons of Zopim
  • 7
    Changes pricing model all the time
    Be the first to leave a con

    Sign up to add or upvote consMake informed product decisions

    What is Intercom?

    Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

    What is Zopim?

    Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

    Need advice about which tool to choose?Ask the StackShare community!

    What companies use Intercom?
    What companies use Zopim?
    See which teams inside your own company are using Intercom or Zopim.
    Sign up for StackShare EnterpriseLearn More

    Sign up to get full access to all the companiesMake informed product decisions

    What tools integrate with Intercom?
    What tools integrate with Zopim?

    Sign up to get full access to all the tool integrationsMake informed product decisions

    Blog Posts

    GitHubPythonReact+42
    48
    39834
    GitHubGitSlack+30
    26
    16546
    What are some alternatives to Intercom and Zopim?
    Zendesk
    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
    Drift
    Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.
    Crisp
    Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.
    Front
    Front allows you to collaborate with your team, stay productive, and use email and social together. Currently available on Mac, Windows, Web, and Mobile.
    HubSpot
    Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers.
    See all alternatives