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Intercom

6.8K
3.2K
+ 1
603
Tidio

31
34
+ 1
1
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Intercom vs Tidio: What are the differences?

What is Intercom? A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

What is Tidio? Talk with your customers in real time and increase your sales. It is a live chat service which allows you to communicate with your customers easily, also with the help of chatbots. It is designed specifically for the WordPress community.

Intercom and Tidio are primarily classified as "Engagement/Lifecycle Marketing" and "Chatbot Platforms &" tools respectively.

Some of the features offered by Intercom are:

  • Live customer data
  • Rich user and company profiles
  • Real-time customer segments

On the other hand, Tidio provides the following key features:

  • Real-time chat
  • Customizable chat widget
  • Color customization
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Pros of Intercom
Pros of Tidio
  • 168
    Know who your users are
  • 115
    Auto-messaging
  • 107
    In-app messaging as well as email
  • 88
    Customer support
  • 68
    Usage tracking
  • 18
    Great Blog
  • 11
    Organized engagement, great ui & service
  • 9
    Direct chat with customers on your site
  • 4
    Very helpful
  • 3
    Onboarding new users
  • 2
    Tirman
  • 2
    No Mac app
  • 2
    Free tier
  • 2
    Filter and segment users
  • 2
    Github integration
  • 2
    Very Useful
  • 1
    Chatbot

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Cons of Intercom
Cons of Tidio
  • 7
    Changes pricing model all the time
    Be the first to leave a con

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    No Stats
    - No public GitHub repository available -

    What is Intercom?

    Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

    What is Tidio?

    It is a live chat service which allows you to communicate with your customers easily, also with the help of chatbots. It is designed specifically for the WordPress community.

    Need advice about which tool to choose?Ask the StackShare community!

    Jobs that mention Intercom and Tidio as a desired skillset
    What companies use Intercom?
    What companies use Tidio?
    See which teams inside your own company are using Intercom or Tidio.
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    What tools integrate with Intercom?
    What tools integrate with Tidio?

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    Blog Posts

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    GitHubGitSlack+30
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    What are some alternatives to Intercom and Tidio?
    Zendesk
    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
    Drift
    Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.
    Crisp
    Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.
    Front
    Front allows you to collaborate with your team, stay productive, and use email and social together. Currently available on Mac, Windows, Web, and Mobile.
    HubSpot
    Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers.
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