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GrooveHQ vs HelpDesk+: What are the differences?
Developers describe GrooveHQ as "Everything you need to convert, support, and delight your customers". Build better customer experiences with Groove. On the other hand, HelpDesk+ is detailed as "Jira service desk for Slack". It makes it easy for your team to create and track help requests and streamlines your support process. It automatically maps all of your service request forms to Slack and creates workflows for each request type.
GrooveHQ belongs to "Help Desk" category of the tech stack, while HelpDesk+ can be primarily classified under "Slack Tools".
Some of the features offered by GrooveHQ are:
- Mailboxes
- Knowledge Base
- Web widget
On the other hand, HelpDesk+ provides the following key features:
- Threaded conversations
- View & Update Requests
- Notifications for updates from anywhere
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Learn MoreWhat is HelpDesk+?
It makes it easy for your team to create and track help requests and streamlines your support process. It automatically maps all of your service request forms to Slack and creates workflows for each request type.
Need advice about which tool to choose?Ask the StackShare community!
What tools integrate with HelpDesk+?
What tools integrate with HelpDesk+?
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What are some alternatives to and HelpDesk+?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.