Zendesk vs Gorgias: What are the differences?

Zendesk: The leading cloud-based customer service software solution. Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies; Gorgias: Flawless customer service for Shopify stores. It builds a multi-channel helpdesk integrated with e-commerce merchants'​ back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers.

Zendesk and Gorgias belong to "Help Desk" category of the tech stack.

Some of the features offered by Zendesk are:

• Offer your customers a quick path to the answers they need with knowledge base and community features.
• Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
• Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.

On the other hand, Gorgias provides the following key features:

• Conversation history and order data
• Drive revenue with chat campaigns
• Data-rich macros