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Elevio

18
23
+ 1
0
Kayako

12
16
+ 1
23
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elevio vs Kayako: What are the differences?

Developers describe elevio as "Proactive customer care, where and when it's needed". elevio is a proactive support widget you embed on your site in minutes, that provides your users with contextual support where and when it's needed most It can integrate with third party support systems like Zendesk, Freshdesk, Olark, etc. On the other hand, Kayako is detailed as "Kayako is a customer service platform that saves your team time so they can focus on building better customer relationships". Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

elevio and Kayako can be primarily classified as "Help Desk" tools.

Some of the features offered by elevio are:

  • knowledge base
  • support system
  • live chat

On the other hand, Kayako provides the following key features:

  • Support ticketing with email integration
  • Live chat widgets for your helpdesk and your website
  • Real-time visitor monitoring
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Pros of Elevio
Pros of Kayako
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    • 3
      Easy to customize
    • 3
      Possible to host on your own
    • 3
      API access
    • 3
      Module based extensions
    • 3
      OS independent frontend
    • 3
      Customers can use it easily
    • 3
      Unlimited custom fields on forms
    • 2
      Simple, powerhouse and scalable.

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    What is Elevio?

    elevio is a proactive support widget you embed on your site in minutes, that provides your users with contextual support where and when it's needed most. It can integrate with third party support systems like Zendesk, Freshdesk, Olark, etc

    What is Kayako?

    Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

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    What tools integrate with Elevio?
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    What are some alternatives to Elevio and Kayako?
    Zendesk
    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
    Intercom
    Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
    FreshDesk
    Freshdesk is an on demand customer support software that works across multiple support channels.
    UserVoice
    UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
    Help Scout
    With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
    See all alternatives