Need advice about which tool to choose?Ask the StackShare community!

Drift

141
87
+ 1
0
Intercom

5.4K
2.1K
+ 1
599
Add tool

Drift vs Intercom: What are the differences?

Developers describe Drift as "A messaging app that helps you grow your business". Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere. On the other hand, Intercom is detailed as "A fundamentally new way to communicate with your customers". Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

Drift belongs to "Customer Support Chat" category of the tech stack, while Intercom can be primarily classified under "Engagement/Lifecycle Marketing".

Some of the features offered by Drift are:

  • Know who your users are and what they are doing with live customer data
  • Segment in real-time with up to date data from your app or 3rd party integrations
  • Enhanced User and Company profiles

On the other hand, Intercom provides the following key features:

  • Live customer data
  • Rich user and company profiles
  • Real-time customer segments

According to the StackShare community, Intercom has a broader approval, being mentioned in 1411 company stacks & 217 developers stacks; compared to Drift, which is listed in 32 company stacks and 9 developer stacks.

Get Advice from developers at your company using Private StackShare. Sign up for Private StackShare.
Learn More
Pros of Drift
Pros of Intercom
    Be the first to leave a pro
    • 167
      Know who your users are
    • 114
      Auto-messaging
    • 107
      In-app messaging as well as email
    • 88
      Customer support
    • 67
      Usage tracking
    • 18
      Great Blog
    • 11
      Organized engagement, great ui & service
    • 9
      Direct chat with customers on your site
    • 3
      Onboarding new users
    • 3
      Very helpful
    • 2
      Tirman
    • 2
      Free tier
    • 2
      Filter and segment users
    • 2
      Github integration
    • 2
      Very Useful
    • 2
      No Mac app

    Sign up to add or upvote prosMake informed product decisions

    Cons of Drift
    Cons of Intercom
      Be the first to leave a con
      • 5
        Changes pricing model all the time

      Sign up to add or upvote consMake informed product decisions

      What is Drift?

      Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.

      What is Intercom?

      Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

      Need advice about which tool to choose?Ask the StackShare community!

      What companies use Drift?
      What companies use Intercom?
      See which teams inside your own company are using Drift or Intercom.
      Sign up for Private StackShareLearn More

      Sign up to get full access to all the companiesMake informed product decisions

      What tools integrate with Drift?
      What tools integrate with Intercom?

      Sign up to get full access to all the tool integrationsMake informed product decisions

      Blog Posts

      Jul 2 2019 at 9:34PM

      Segment

      +25
      10
      5520
      +42
      46
      38931
      +30
      25
      14841
      What are some alternatives to Drift and Intercom?
      Freshchat
      Freshchat is a modern messaging software built for teams who want to ace customer conversations—marketing, sales, or support.
      HubSpot
      Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers.
      Punch
      Punch allows you to use boilerplates to quickly setup a site, write minimal templates with Mustache, and create flexible site structures with inheritable layouts and partials.
      Swift
      Writing code is interactive and fun, the syntax is concise yet expressive, and apps run lightning-fast. Swift is ready for your next iOS and OS X project — or for addition into your current app — because Swift code works side-by-side with Objective-C.
      tawk.to
      It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.
      See all alternatives
      Reviews of Drift and Intercom
      Rollout.io
      Review of
      Intercom

      We love intercom.io, from customer management to automatic emails. Great wat to stay in touch with your users.

      How developers use Drift and Intercom
      Tim Lucas uses
      Intercom

      Intercom powers both the email support, and support via the inline message window on the web. Custom events are sent from both the browser via click and Wistia video events, as well as from the Rails application, to give a complete view of user activity from within Intercom. Intercom let us segment the users based on trialling, purchased, and levels of engagement.

      Badge List uses
      Intercom

      I don't know what we would do without Intercom. It's the best tool I've ever found for knowing who your users are and establishing a bulletproof line of communication with them both outbound and inbound.

      Cyril Duchon-Doris uses
      Intercom

      Intercom popup for easy user interactions, displaying help messages. Static and event-based user context lets us send smart and targeted messages to users.

      Lyndon Wong uses
      Intercom

      Full-lifecycle communications via email and in-app messaging, for batch and automated campaigns.

      bright machine uses
      Intercom

      Used by our clients to track what their users are doing, and for proactive support.

      office(ish) uses
      Drift

      customer engagement. real-time customer interaction

      INSUQO uses
      Drift

      Engage with potential users on our website.