Zendesk vs Helpy: What are the differences?

Zendesk: The leading cloud-based customer service software solution. Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies; Helpy: Open source helpdesk software for true customer happiness. It is a modern multichannel helpdesk platform written in Ruby on Rails and released under the MIT license. Its goal is to power your support email and ticketing, integrate seamlessly with your app, and run an amazing customer helpcenter.

Zendesk and Helpy can be categorized as "Help Desk" tools.

Some of the features offered by Zendesk are:

• Offer your customers a quick path to the answers they need with knowledge base and community features.
• Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
• Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.

On the other hand, Helpy provides the following key features:

• An AI agent to handle 60-80% of your requests
• Beautiful reporting, built in
• Unlimited Inboxes

Helpy is an open source tool with 1.79K GitHub stars and 411 GitHub forks. Here's a link to Helpy's open source repository on GitHub.