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SupportBee vs osTicket: What are the differences?
What is SupportBee? The easiest way to manage customer support emails. SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.
What is osTicket? Open source support ticketing system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
SupportBee and osTicket can be categorized as "Help Desk" tools.
Some of the features offered by SupportBee are:
- Handle Multiple Email Addresses
- HTML Email Ticketing
- Lightning Fast Email Importing
On the other hand, osTicket provides the following key features:
- Custom Fields
- Rich text or HTML email
- Ticket Filters
osTicket is an open source tool with 1.69K GitHub stars and 1.15K GitHub forks. Here's a link to osTicket's open source repository on GitHub.