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Decisions about Jira and Zammad
Jakub Olan
Node.js Software Engineer · | 4 upvotes · 259.2K views
YouTrack feels much more lightweight than Jira and additionally have all of features that Jira have, of course lacks at some analytics features, but it's more powerful at permission management and agile workflow. Additionally YouTrack have awesome integration with other JetBrains products such as incoming JetBrains Space and all other IDEs such as GoLand.
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Learn MorePros of Jira
Pros of Zammad
Pros of Jira
- Powerful309
- Flexible254
- Easy separation of projects149
- Run in the cloud113
- Code integration105
- Easy to use57
- Run on your own52
- Great customization39
- Easy Workflow Configuration38
- REST API27
- Great Agile Management tool12
- Integrates with virtually everything7
- Confluence6
- Complicated4
- Sentry Issues Integration3
Pros of Zammad
- Free6
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Cons of Jira
Cons of Zammad
Cons of Jira
- Rather expensive8
- Large memory requirement5
- Slow2
- Cloud or Datacenter only1
Cons of Zammad
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- No public GitHub repository available -
What is Jira?
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work.
Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
What is Zammad?
It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.
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What companies use Jira?
What companies use Zammad?
What companies use Zammad?
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What are some alternatives to Jira and Zammad?
Trello
Trello is a collaboration tool that organizes your projects into boards. In one glance, Trello tells you what's being worked on, who's working on what, and where something is in a process.
Asana
Asana is the easiest way for teams to track their work. From tasks and projects to conversations and dashboards, Asana enables teams to move work from start to finish--and get results. Available at asana.com and on iOS & Android.
Confluence
Capture the knowledge that's too often lost in email inboxes and shared network drives in Confluence instead – where it's easy to find, use, and update.
Redmine
Redmine is a flexible project management web application. Written using the Ruby on Rails framework, it is cross-platform and cross-database.
Bugzilla
Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being "free", Bugzilla has many features its expensive counterparts lack.