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Jira vs Jira Service Desk: What are the differences?
Developers describe Jira as "The #1 software development tool used by agile teams to plan, track, and release great software". Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.. On the other hand, Jira Service Desk is detailed as "It is a helpdesk request tracker". It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
Jira belongs to "Issue Tracking" category of the tech stack, while Jira Service Desk can be primarily classified under "Help Desk".
YouTrack feels much more lightweight than Jira and additionally have all of features that Jira have, of course lacks at some analytics features, but it's more powerful at permission management and agile workflow. Additionally YouTrack have awesome integration with other JetBrains products such as incoming JetBrains Space and all other IDEs such as GoLand.
Pros of Jira
- Powerful309
- Flexible254
- Easy separation of projects149
- Run in the cloud113
- Code integration105
- Easy to use57
- Run on your own52
- Great customization39
- Easy Workflow Configuration38
- REST API27
- Great Agile Management tool12
- Integrates with virtually everything7
- Confluence6
- Complicated4
- Sentry Issues Integration3
Pros of Jira Service Desk
- Integration with Jira and Confluence1
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Cons of Jira
- Rather expensive8
- Large memory requirement5
- Slow2
- Cloud or Datacenter only1
Cons of Jira Service Desk
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What is Jira?
What is Jira Service Desk?
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