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  1. Stackups
  2. Business Tools
  3. Marketing Automation
  4. Engagement Lifecycle Marketing
  5. Intercom vs WebEngage

Intercom vs WebEngage

OverviewComparisonAlternatives

Overview

Intercom
Intercom
Stacks6.7K
Followers3.2K
Votes604
WebEngage
WebEngage
Stacks22
Followers28
Votes1

Intercom vs WebEngage: What are the differences?

What is Intercom? A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

What is WebEngage? On-site Push Notifications, Targeted Surveys & Customer Feedback Management. WebEngage is a customer engagement Saas. It enables gathering of relevant customer data through feedback and survey. It also enables notification of services and discounts to the market. WebEngage offers solution for personalized real time marketing, customer insights, instantaneous feedback and personalized marketing .

Intercom belongs to "Engagement/Lifecycle Marketing" category of the tech stack, while WebEngage can be primarily classified under "Feedback Widget".

Some of the features offered by Intercom are:

  • Live customer data
  • Rich user and company profiles
  • Real-time customer segments

On the other hand, WebEngage provides the following key features:

  • Collect insights from visitors. Target questionnaires at specific audiences using our rule builder. Get real-time analytics and reports.
  • Get up and running in seconds. Add power to your feedback form with custom fields and automatic screengrab features.
  • Push messaging tool. Lets you display offers, discount codes, product launch announcements etc. to visitors. Real-time stats.

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Detailed Comparison

Intercom
Intercom
WebEngage
WebEngage

Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

WebEngage is a customer engagement Saas. It enables gathering of relevant customer data through feedback and survey. It also enables notification of services and discounts to the market. WebEngage offers solution for personalized real time marketing, customer insights, instantaneous feedback and personalized marketing

Live customer data;Rich user and company profiles;Real-time customer segments;Email and in-app messages;Auto-messages based on time or behavior;Custom email templates;Rich, personalized message composer;Performance metrics;Event tracking;A/B testing;Web & mobile compatibility;APIs and webhooks
Create highly targeted communication strategies; Customize experiences for each customer; Gain deep insights into your engagement strategies; Bring your marketing ideas to life in seconds
Statistics
Stacks
6.7K
Stacks
22
Followers
3.2K
Followers
28
Votes
604
Votes
1
Pros & Cons
Pros
  • 169
    Know who your users are
  • 115
    Auto-messaging
  • 107
    In-app messaging as well as email
  • 88
    Customer support
  • 68
    Usage tracking
Cons
  • 7
    Changes pricing model all the time
Pros
  • 1
    It's super useful for surveys, and push notifications
Integrations
Stripe
Stripe
Zendesk
Zendesk
Zapier
Zapier
Segment
Segment
Salesforce Sales Cloud
Salesforce Sales Cloud
Mailchimp
Mailchimp
GitHub
GitHub
Slack
Slack
HipChat
HipChat
WordPress
WordPress
Shopify
Shopify
Blogger
Blogger
Tumblr
Tumblr

What are some alternatives to Intercom, WebEngage?

InVision

InVision

InVision lets you create stunningly realistic interactive wireframes and prototypes without compromising your creative vision.

Customer.io

Customer.io

Customer engagement platform for tech savvy marketers sending personalized, data-driven marketing, product, and transactional messages. Ideal for mid-market SaaS, FinTech, EdTech, mobile apps, marketplaces companies, and more.

Doorbell.io

Doorbell.io

Free service which enables you to easily gather in-app user feedback, on websites, iOS apps, and Android apps.

Pimcore

Pimcore

It is a software vendor for free and open-source customer experience management, digital asset management, product information management, multi-channel publishing and e-commerce software.

Usersnap

Usersnap

Usersnap is the #1 bug tracking tool for every web project. Collaborate on screenshots with colleagues and clients. Usersnap makes tracking bugs and collecting feedback on design drafts and prototypes easy.

Vero

Vero

Vero is an event-driven email marketing platform for engineering, marketing, and product teams - it gives you the visibility and clarity to help you collaborate and move faster in designing and sending emails using real-time customer data.

saastoast

saastoast

Saastoast sends real-time push notifications for key SaaS events, trial signups, upgrades, feature usage, churn risks, and more, keeping founders motivated and customer-centric by showing momentum as it happens.

Tidio

Tidio

It is a live chat service which allows you to communicate with your customers easily, also with the help of chatbots. It is designed specifically for the WordPress community.

Autosend

Autosend

Turn trial users into paid users & inactive users into engaged users with targeted, behavior-driven lifecycle messaging.

Launchli

Launchli

Launchli analyzes your product and distributes on-brand content everywhere so you can focus on building.

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