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Intercom

6.1K
2.7K
+ 1
600
Mailchimp

19.8K
10.2K
+ 1
1.2K
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Intercom vs MailChimp: What are the differences?

Intercom: A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email; MailChimp: Easy email newsletters. MailChimp helps you design email newsletters, share them on social networks, integrate with services you already use, and track your results. It's like your own personal publishing platform.

Intercom and MailChimp are primarily classified as "Engagement/Lifecycle Marketing" and "Email Marketing" tools respectively.

Some of the features offered by Intercom are:

  • Live customer data
  • Rich user and company profiles
  • Real-time customer segments

On the other hand, MailChimp provides the following key features:

  • Facebook Integration
  • AutoConnect Templates
  • Full Featured API

"Know who your users are", "Auto-messaging" and "In-app messaging as well as email" are the key factors why developers consider Intercom; whereas "Smooth setup & ui", "Mailing list" and "Robust e-mail creation" are the primary reasons why MailChimp is favored.

Rainist, Typeform, and OpenGov are some of the popular companies that use MailChimp, whereas Intercom is used by StackShare, Heroku, and Product Hunt. MailChimp has a broader approval, being mentioned in 1666 company stacks & 668 developers stacks; compared to Intercom, which is listed in 1411 company stacks and 217 developer stacks.

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Pros of Intercom
Pros of Mailchimp
  • 167
    Know who your users are
  • 114
    Auto-messaging
  • 107
    In-app messaging as well as email
  • 88
    Customer support
  • 67
    Usage tracking
  • 18
    Great Blog
  • 11
    Organized engagement, great ui & service
  • 9
    Direct chat with customers on your site
  • 4
    Very helpful
  • 3
    Onboarding new users
  • 2
    Tirman
  • 2
    No Mac app
  • 2
    Free tier
  • 2
    Filter and segment users
  • 2
    Github integration
  • 2
    Very Useful
  • 259
    Smooth setup & ui
  • 248
    Mailing list
  • 149
    Robust e-mail creation
  • 120
    Integrates with a lot of external services
  • 109
    Custom templates
  • 60
    Free tier
  • 49
    Great api
  • 42
    Great UI
  • 33
    A/B Testing Subject Lines
  • 30
    Broad feature set
  • 11
    Subscriber Analytics
  • 9
    Great interface. The standard for email marketing
  • 8
    Great documentation
  • 8
    Mandrill integration
  • 7
    Segmentation
  • 6
    Best deliverability; helps you be the good guy
  • 5
    Facebook Integration
  • 5
    Autoresponders
  • 3
    RSS-to-email
  • 3
    Co-branding
  • 3
    Customization
  • 3
    Embedded signup forms
  • 2
    Automation
  • 1
    Great logo
  • 1
    Groups
  • 0
    Landing pages

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Cons of Intercom
Cons of Mailchimp
  • 6
    Changes pricing model all the time
  • 2
    Super expensive
  • 1
    No Terraform provider
  • 1
    Poor API
  • 1
    Charged based on subscribers as opposed to emails sent

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What is Intercom?

Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

What is Mailchimp?

MailChimp helps you design email newsletters, share them on social networks, integrate with services you already use, and track your results. It's like your own personal publishing platform.

Need advice about which tool to choose?Ask the StackShare community!

What companies use Intercom?
What companies use Mailchimp?
See which teams inside your own company are using Intercom or Mailchimp.
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What tools integrate with Intercom?
What tools integrate with Mailchimp?

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