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Intercom

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2.3K
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600
LiveChat

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Intercom vs LiveChat: What are the differences?

What is Intercom? A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

What is LiveChat? Powerful live chat software. LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.

Intercom can be classified as a tool in the "Engagement/Lifecycle Marketing" category, while LiveChat is grouped under "Customer Support Chat".

Some of the features offered by Intercom are:

  • Live customer data
  • Rich user and company profiles
  • Real-time customer segments

On the other hand, LiveChat provides the following key features:

  • Chat tools (Canned responses, Visitor information, Chat tags, File sharing, Chat archives, Transfers)
  • Customization (Chat window themes, 42 Languages, CSS customization, Social media buttons)
  • Engaging customers (Chat Invitations, Ticket form, Chat on Facebook, Chat buttons)

StackShare, Heroku, and Product Hunt are some of the popular companies that use Intercom, whereas LiveChat is used by Tailor Brands, Watchman Monitoring, and Visuality. Intercom has a broader approval, being mentioned in 1411 company stacks & 217 developers stacks; compared to LiveChat, which is listed in 6 company stacks and 4 developer stacks.

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Pros of Intercom
Pros of LiveChat
  • 167
    Know who your users are
  • 114
    Auto-messaging
  • 107
    In-app messaging as well as email
  • 88
    Customer support
  • 67
    Usage tracking
  • 18
    Great Blog
  • 11
    Organized engagement, great ui & service
  • 9
    Direct chat with customers on your site
  • 4
    Very helpful
  • 3
    Onboarding new users
  • 2
    Tirman
  • 2
    No Mac app
  • 2
    Free tier
  • 2
    Filter and segment users
  • 2
    Github integration
  • 2
    Very Useful
  • 1
    Nicely documented, powerful API

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Cons of Intercom
Cons of LiveChat
  • 6
    Changes pricing model all the time
    Be the first to leave a con

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    What is Intercom?

    Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

    What is LiveChat?

    LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.

    Need advice about which tool to choose?Ask the StackShare community!

    What companies use Intercom?
    What companies use LiveChat?
    See which teams inside your own company are using Intercom or LiveChat.
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    What tools integrate with Intercom?
    What tools integrate with LiveChat?

    Sign up to get full access to all the tool integrationsMake informed product decisions

    Blog Posts

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    What are some alternatives to Intercom and LiveChat?
    Zendesk
    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
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    Crisp
    Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.
    Front
    Front allows you to collaborate with your team, stay productive, and use email and social together. Currently available on Mac, Windows, Web, and Mobile.
    HubSpot
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