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Intercom vs Leanplum: What are the differences?
Intercom: A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email; Leanplum: The most complete mobile marketing platform, designed for intelligent action. It is a mobile engagement platform that helps forward-looking brands like Grab, Tinder, and Tesco meet the real-time needs of their customers.
Intercom and Leanplum can be primarily classified as "Engagement/Lifecycle Marketing" tools.
Some of the features offered by Intercom are:
- Live customer data
- Rich user and company profiles
- Real-time customer segments
On the other hand, Leanplum provides the following key features:
- Messaging - Deliver messages across multiple channels and increase relevancy by coordinating with in-app content.
- Automation - Respond to in-app activities at scale during every stage of the customer journey.
- App Editing - Take full control of your app experience without developer resources or App Store resubmissions.
StackShare, Typeform, and Heroku are some of the popular companies that use Intercom, whereas Leanplum is used by Tiqets, Techstars, and Trainline. Intercom has a broader approval, being mentioned in 2879 company stacks & 1417 developers stacks; compared to Leanplum, which is listed in 7 company stacks and 14 developer stacks.
Pros of Intercom
- Know who your users are168
- Auto-messaging115
- In-app messaging as well as email107
- Customer support88
- Usage tracking68
- Great Blog18
- Organized engagement, great ui & service11
- Direct chat with customers on your site9
- Very helpful4
- Onboarding new users3
- Tirman2
- No Mac app2
- Free tier2
- Filter and segment users2
- Github integration2
- Very Useful2
Pros of Leanplum
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Cons of Intercom
- Changes pricing model all the time7