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HubSpot

7.6K
3K
+ 1
74
Intercom

5.4K
2.1K
+ 1
599
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HubSpot vs Intercom: What are the differences?

What is HubSpot? All the software you need to do inbound marketing. Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers.

What is Intercom? A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

HubSpot can be classified as a tool in the "Marketing Automation" category, while Intercom is grouped under "Engagement/Lifecycle Marketing".

"Lead management" is the primary reason why developers consider HubSpot over the competitors, whereas "Know who your users are" was stated as the key factor in picking Intercom.

According to the StackShare community, Intercom has a broader approval, being mentioned in 1405 company stacks & 212 developers stacks; compared to HubSpot, which is listed in 1363 company stacks and 186 developer stacks.

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Pros of HubSpot
Pros of Intercom
  • 40
    Lead management
  • 18
    Automatic customer segmenting based on properties
  • 16
    Email / Blog scheduling
  • 167
    Know who your users are
  • 114
    Auto-messaging
  • 107
    In-app messaging as well as email
  • 88
    Customer support
  • 67
    Usage tracking
  • 18
    Great Blog
  • 11
    Organized engagement, great ui & service
  • 9
    Direct chat with customers on your site
  • 3
    Onboarding new users
  • 3
    Very helpful
  • 2
    Tirman
  • 2
    Free tier
  • 2
    Filter and segment users
  • 2
    Github integration
  • 2
    Very Useful
  • 2
    No Mac app

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Cons of HubSpot
Cons of Intercom
    Be the first to leave a con
    • 5
      Changes pricing model all the time

    Sign up to add or upvote consMake informed product decisions

    What is HubSpot?

    Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers.

    What is Intercom?

    Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

    Need advice about which tool to choose?Ask the StackShare community!

    What companies use HubSpot?
    What companies use Intercom?
    See which teams inside your own company are using HubSpot or Intercom.
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    What tools integrate with HubSpot?
    What tools integrate with Intercom?

    Sign up to get full access to all the tool integrationsMake informed product decisions

    Blog Posts

    Jul 2 2019 at 9:34PM

    Segment

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    What are some alternatives to HubSpot and Intercom?
    Marketo
    Marketing automation, social campaigns, inbound marketing, sales apps, ROI reporting - all in one place.
    WordPress
    The core software is built by hundreds of community volunteers, and when you’re ready for more there are thousands of plugins and themes available to transform your site into almost anything you can imagine. Over 60 million people have chosen WordPress to power the place on the web they call “home” — we’d love you to join the family.
    Mailchimp
    MailChimp helps you design email newsletters, share them on social networks, integrate with services you already use, and track your results. It's like your own personal publishing platform.
    Google Analytics
    Google Analytics lets you measure your advertising ROI as well as track your Flash, video, and social networking sites and applications.
    Calendly
    Spend 1 minute telling Calendly your availability preferences. Share your personal Calendly page with clients, colleagues, students, etc. Invitees visit your Calendly page to pick an acceptable time, and event is added to your calendar.
    See all alternatives
    Reviews of HubSpot and Intercom
    Rollout.io
    Review of
    Intercom

    We love intercom.io, from customer management to automatic emails. Great wat to stay in touch with your users.

    How developers use HubSpot and Intercom
    Tim Lucas uses
    Intercom

    Intercom powers both the email support, and support via the inline message window on the web. Custom events are sent from both the browser via click and Wistia video events, as well as from the Rails application, to give a complete view of user activity from within Intercom. Intercom let us segment the users based on trialling, purchased, and levels of engagement.

    Badge List uses
    Intercom

    I don't know what we would do without Intercom. It's the best tool I've ever found for knowing who your users are and establishing a bulletproof line of communication with them both outbound and inbound.

    Cyril Duchon-Doris uses
    Intercom

    Intercom popup for easy user interactions, displaying help messages. Static and event-based user context lets us send smart and targeted messages to users.

    Giant Swarm uses
    HubSpot

    We use hubspot for visitor tracking. Also, when visitors fill in a form on our site, the data usually lands in HubSpot.

    Lyndon Wong uses
    Intercom

    Full-lifecycle communications via email and in-app messaging, for batch and automated campaigns.

    bright machine uses
    Intercom

    Used by our clients to track what their users are doing, and for proactive support.

    Macronimous Web Solutions Pvt Ltd uses
    HubSpot

    We help your business with Hubspot Content Optimization System

    Vaultize uses
    HubSpot

    Website analytics, lead management and marketing automation.

    Domiplay uses
    HubSpot

    Relación con los leads y clientes.

    Tushar Chatterjee uses
    HubSpot

    for marketing automation