Helpshift vs Zendesk: What are the differences?

Introduction

Here are the key differences between Helpshift and Zendesk:

1. Pricing: Helpshift offers a flexible pricing model based on the number of monthly active users, allowing businesses to only pay for what they use. On the other hand, Zendesk offers tiered pricing plans based on the number of agents, with additional costs for add-on features and higher tiers.

2. Mobile-focused Support: Helpshift specializes in providing in-app and mobile-focused customer support, offering features like in-app messaging, push notifications, and mobile FAQ sections. Zendesk, while also offering mobile support, doesn't have the same level of focus on mobile-specific features and functionality.

3. Automation and Bots: Helpshift has built-in automation and bot capabilities, allowing businesses to automate repetitive tasks and provide self-service options to customers. Zendesk also offers automation features, but Helpshift's built-in capabilities provide a more robust and integrated solution.

4. On-premise Deployment: Helpshift offers an on-premise deployment option, allowing businesses to have full control over their data and infrastructure. Zendesk, on the other hand, is a cloud-based solution and doesn't offer on-premise deployment.

5. Deep Integration with CRM: Helpshift offers deep integration with CRM systems, allowing businesses to have a holistic view of their customer interactions and history. Zendesk also offers integration with CRM systems, but Helpshift's focus on seamless integration provides a more comprehensive solution for businesses.

6. In-App Surveys and Feedback: Helpshift provides the capability to gather in-app surveys and feedback from customers, helping businesses collect valuable insights directly from their mobile app users. While Zendesk offers survey features, Helpshift's in-app survey functionality provides a more targeted and impactful way of gathering feedback.

In summary, Helpshift offers flexible pricing, specializes in mobile-focused support, provides built-in automation and bot capabilities, offers on-premise deployment, has deep integration with CRM systems, and allows for in-app surveys and feedback.