Need advice about which tool to choose?Ask the StackShare community!
Help Scout vs HelpDesk+: What are the differences?
What is Help Scout? A help desk for teams that insist on a delightful customer experience. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
What is HelpDesk+? Jira service desk for Slack. It makes it easy for your team to create and track help requests and streamlines your support process. It automatically maps all of your service request forms to Slack and creates workflows for each request type.
Help Scout belongs to "Help Desk" category of the tech stack, while HelpDesk+ can be primarily classified under "Slack Tools".
Some of the features offered by Help Scout are:
- No ticket #'s or robo-text
- Get up and running in minutes
- Outstanding support, no matter plan
On the other hand, HelpDesk+ provides the following key features:
- Threaded conversations
- View & Update Requests
- Notifications for updates from anywhere
Pros of Help Scout
- Email based helpdesk19
- Great user experience18
- Reasonably priced10
- No helpdesk branding7
- Free plan for startups6
Pros of HelpDesk+
Sign up to add or upvote prosMake informed product decisions
What is Help Scout?
What is HelpDesk+?
Need advice about which tool to choose?Ask the StackShare community!
What companies use HelpDesk+?
Sign up to get full access to all the companiesMake informed product decisions
What tools integrate with HelpDesk+?
Sign up to get full access to all the tool integrationsMake informed product decisions
Blog Posts
+46
+39
+42