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Front

65
50
+ 1
8
Intercom

5.4K
2.1K
+ 1
599
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Front vs Intercom: What are the differences?

What is Front? Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email. Front allows you to collaborate with your team, stay productive, and use email and social together. Currently available on Mac, Windows, Web, and Mobile.

What is Intercom? A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

Front belongs to "Team Inbox" category of the tech stack, while Intercom can be primarily classified under "Engagement/Lifecycle Marketing".

According to the StackShare community, Intercom has a broader approval, being mentioned in 1411 company stacks & 217 developers stacks; compared to Front, which is listed in 16 company stacks and 4 developer stacks.

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Pros of Front
Pros of Intercom
  • 7
    It's the most professional email application I've seen
  • 1
    Great agenda organization with time tracking and snooze
  • 167
    Know who your users are
  • 114
    Auto-messaging
  • 107
    In-app messaging as well as email
  • 88
    Customer support
  • 67
    Usage tracking
  • 18
    Great Blog
  • 11
    Organized engagement, great ui & service
  • 9
    Direct chat with customers on your site
  • 3
    Onboarding new users
  • 3
    Very helpful
  • 2
    Tirman
  • 2
    Free tier
  • 2
    Filter and segment users
  • 2
    Github integration
  • 2
    Very Useful
  • 2
    No Mac app

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Cons of Front
Cons of Intercom
    Be the first to leave a con
    • 5
      Changes pricing model all the time

    Sign up to add or upvote consMake informed product decisions

    What is Front?

    Front allows you to collaborate with your team, stay productive, and use email and social together. Currently available on Mac, Windows, Web, and Mobile.

    What is Intercom?

    Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

    Need advice about which tool to choose?Ask the StackShare community!

    What companies use Front?
    What companies use Intercom?
    See which teams inside your own company are using Front or Intercom.
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    What tools integrate with Front?
    What tools integrate with Intercom?

    Sign up to get full access to all the tool integrationsMake informed product decisions

    Blog Posts

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    What are some alternatives to Front and Intercom?
    Respondly
    Respondly provides the team with laser focus on what needs attention. Using Respondly results in informed, efficient, and coordinated conversations, saves on communication costs, and ultimately results in consumer delight.
    Missive
    It is a fully fledged email client for team collaboration and manages your shared inbox, assign emails and chat.
    Trengo
    It is a collaborative multi-channel team inbox that increases productivity for teams. Conversations from all channels are accessible from one shared inbox where users can collaborate by assigning conversations, tagging users and chatting internally.
    Gmelius
    Easily manage group emails like support@, sales@ or any other team email right from Gmail or Slack. Shared inboxes replace your help desk software and simplify email management as a team.
    GrexIt
    GrexIt turns your email into a powerful collaboration tool. Shared Labels automatically share follow-up emails and sent emails once they are added to the Gmail thread. Shared Labels work from all email clients like Outlook, Thunderbird, iOS, Android etc. - your shared labels would simply show up as folders on these email clients.
    See all alternatives
    Reviews of Front and Intercom
    Rollout.io
    Review of
    Intercom

    We love intercom.io, from customer management to automatic emails. Great wat to stay in touch with your users.

    How developers use Front and Intercom
    Tim Lucas uses
    Intercom

    Intercom powers both the email support, and support via the inline message window on the web. Custom events are sent from both the browser via click and Wistia video events, as well as from the Rails application, to give a complete view of user activity from within Intercom. Intercom let us segment the users based on trialling, purchased, and levels of engagement.

    Badge List uses
    Intercom

    I don't know what we would do without Intercom. It's the best tool I've ever found for knowing who your users are and establishing a bulletproof line of communication with them both outbound and inbound.

    Cyril Duchon-Doris uses
    Intercom

    Intercom popup for easy user interactions, displaying help messages. Static and event-based user context lets us send smart and targeted messages to users.

    Lyndon Wong uses
    Intercom

    Full-lifecycle communications via email and in-app messaging, for batch and automated campaigns.

    bright machine uses
    Intercom

    Used by our clients to track what their users are doing, and for proactive support.