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Front vs Intercom: What are the differences?
What is Front? Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email. Front allows you to collaborate with your team, stay productive, and use email and social together. Currently available on Mac, Windows, Web, and Mobile.
What is Intercom? A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
Front belongs to "Team Inbox" category of the tech stack, while Intercom can be primarily classified under "Engagement/Lifecycle Marketing".
According to the StackShare community, Intercom has a broader approval, being mentioned in 1411 company stacks & 217 developers stacks; compared to Front, which is listed in 16 company stacks and 4 developer stacks.
Pros of Front
- It's the most professional email application I've seen7
- Great agenda organization with time tracking and snooze1
Pros of Intercom
- Know who your users are167
- Auto-messaging115
- In-app messaging as well as email107
- Customer support88
- Usage tracking68
- Great Blog18
- Organized engagement, great ui & service11
- Direct chat with customers on your site9
- Very helpful4
- Onboarding new users3
- Tirman2
- No Mac app2
- Free tier2
- Filter and segment users2
- Github integration2
- Very Useful2
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Cons of Front
Cons of Intercom
- Changes pricing model all the time7
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What is Front?
What is Intercom?
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What companies use Intercom?
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Blog Posts
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