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Zendesk vs Freshservice: What are the differences?
Developers describe Zendesk as "The leading cloud-based customer service software solution". Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. On the other hand, Freshservice is detailed as "An IT service management tool in the cloud". Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
Zendesk and Freshservice can be primarily classified as "Help Desk" tools.
Some of the features offered by Zendesk are:
- Offer your customers a quick path to the answers they need with knowledge base and community features.
- Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
- Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.
On the other hand, Freshservice provides the following key features:
- Easy to use and set up
- Multi-channel support
- Gamify your service desk
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Learn MorePros of Freshservice
Pros of Zendesk
Pros of Freshservice
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Pros of Zendesk
- Centralizes our customer support134
- Many integrations72
- Easy to setup59
- Cheap26
- Simple26
- Clean12
- Customization7
- $1 Starter Pricing Plan4
- Woopra integration4
- Proactive Customer Support3
- Full of features1
- Remote and SSO authentication with CMSs like WordPress1
- Charitable contribution to SF hospital for $20 plan1
- Integrations0
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What is Freshservice?
Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
What is Zendesk?
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
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What companies use Freshservice?
What companies use Zendesk?
What companies use Freshservice?
See which teams inside your own company are using Freshservice or Zendesk.
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What tools integrate with Freshservice?
What tools integrate with Zendesk?
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What are some alternatives to Freshservice and Zendesk?
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Jira Service Desk
It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
Jira
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work.
Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
Solarwinds
Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, SolarWinds has a deep connection to the IT community.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.