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Freshservice

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15
+ 1
0
Zendesk

7.1K
4K
+ 1
350
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Zendesk vs Freshservice: What are the differences?

Developers describe Zendesk as "The leading cloud-based customer service software solution". Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. On the other hand, Freshservice is detailed as "An IT service management tool in the cloud". Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.

Zendesk and Freshservice can be primarily classified as "Help Desk" tools.

Some of the features offered by Zendesk are:

  • Offer your customers a quick path to the answers they need with knowledge base and community features.
  • Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
  • Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.

On the other hand, Freshservice provides the following key features:

  • Easy to use and set up
  • Multi-channel support
  • Gamify your service desk
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Pros of Freshservice
Pros of Zendesk
    Be the first to leave a pro
    • 134
      Centralizes our customer support
    • 72
      Many integrations
    • 59
      Easy to setup
    • 26
      Cheap
    • 26
      Simple
    • 12
      Clean
    • 7
      Customization
    • 4
      $1 Starter Pricing Plan
    • 4
      Woopra integration
    • 3
      Proactive Customer Support
    • 1
      Full of features
    • 1
      Remote and SSO authentication with CMSs like WordPress
    • 1
      Charitable contribution to SF hospital for $20 plan
    • 0
      Integrations

    Sign up to add or upvote prosMake informed product decisions

    What is Freshservice?

    Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.

    What is Zendesk?

    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

    Need advice about which tool to choose?Ask the StackShare community!

    Jobs that mention Freshservice and Zendesk as a desired skillset
    CBRE
    United States of America California Santa Monica
    CBRE
    United States of America South Carolina Moncks Corner
    CBRE
    United States of America South Carolina Moncks Corner
    CBRE
    United Kingdom of Great Britain and Northern Ireland England Reading
    CBRE
    United Kingdom of Great Britain and Northern Ireland England London
    CBRE
    United States of America New York New York City
    CBRE
    United States of America Texas Richardson
    What companies use Freshservice?
    What companies use Zendesk?
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    What tools integrate with Freshservice?
    What tools integrate with Zendesk?

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    What are some alternatives to Freshservice and Zendesk?
    FreshDesk
    Freshdesk is an on demand customer support software that works across multiple support channels.
    Jira Service Desk
    It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
    Jira
    Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
    Solarwinds
    Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, SolarWinds has a deep connection to the IT community.
    UserVoice
    UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
    See all alternatives