Zendesk vs Freshservice: What are the differences?
Developers describe Zendesk as "The leading cloud-based customer service software solution". Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. On the other hand, Freshservice is detailed as "An IT service management tool in the cloud". Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
Zendesk and Freshservice can be primarily classified as "Help Desk" tools.
Some of the features offered by Zendesk are:
- Offer your customers a quick path to the answers they need with knowledge base and community features.
- Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
- Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.
On the other hand, Freshservice provides the following key features:
- Easy to use and set up
- Multi-channel support
- Gamify your service desk