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  1. Stackups
  2. Business Tools
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  4. Engagement Lifecycle Marketing
  5. Drip vs Intercom

Drip vs Intercom

OverviewComparisonAlternatives

Overview

Intercom
Intercom
Stacks6.7K
Followers3.2K
Votes604
Drip
Drip
Stacks63
Followers50
Votes0

Drip vs Intercom: What are the differences?

1. Integrations: Drip offers a wider range of integrations with various third-party apps and services compared to Intercom. This allows users to connect Drip with more tools and platforms, enhancing the overall functionality of the software.

2. Automation Capabilities: Intercom provides more advanced automation capabilities, such as chatbots and AI-powered messaging, which can help businesses streamline their communication processes and provide better customer experiences compared to Drip.

3. Pricing Structure: Drip's pricing is based on the number of subscribers, while Intercom's pricing is based on the number of active users. This difference in pricing structure can make one platform more cost-effective for certain businesses depending on their specific needs and usage.

4. Customer Support: Intercom offers more robust customer support options, including live chat, phone support, and a dedicated customer success manager for higher-tier plans. In contrast, Drip's customer support is primarily limited to email and online resources, which may not be as comprehensive or responsive.

5. Focus on E-commerce: Drip is specifically tailored for e-commerce businesses, offering features such as detailed analytics, customer segmentation based on purchase behavior, and personalized product recommendations. Intercom, on the other hand, has a broader focus and caters to a wider range of industries beyond just e-commerce.

6. User Interface and Ease of Use: Intercom is known for its user-friendly interface and intuitive design, making it easier for users to navigate through the platform and set up various communication channels. Drip, while still user-friendly, may require a steeper learning curve for some users due to its more complex features and customization options.

In Summary, Drip and Intercom differ in their integrations, automation capabilities, pricing structure, customer support, focus on e-commerce, and user interface.

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Detailed Comparison

Intercom
Intercom
Drip
Drip

Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

It is the first ECRM–an Ecommerce CRM designed for building personal and profitable relationships with your customers at scale. It uses customer insight, data, and smarter email marketing automation at scale. With the best customer experience, your brand will never blend in.

Live customer data;Rich user and company profiles;Real-time customer segments;Email and in-app messages;Auto-messages based on time or behavior;Custom email templates;Rich, personalized message composer;Performance metrics;Event tracking;A/B testing;Web & mobile compatibility;APIs and webhooks
Get a fuller understanding of every person across your site and marketing channels with sweet and simple Tags;Get every last detail spot-on for everyone;Track every visit and click
Statistics
Stacks
6.7K
Stacks
63
Followers
3.2K
Followers
50
Votes
604
Votes
0
Pros & Cons
Pros
  • 169
    Know who your users are
  • 115
    Auto-messaging
  • 107
    In-app messaging as well as email
  • 88
    Customer support
  • 68
    Usage tracking
Cons
  • 7
    Changes pricing model all the time
Pros
  • 0
    <a href="https://staysuperfit.com/">Very Easy</a>
Integrations
Stripe
Stripe
Zendesk
Zendesk
Zapier
Zapier
Segment
Segment
Salesforce Sales Cloud
Salesforce Sales Cloud
Mailchimp
Mailchimp
GitHub
GitHub
Slack
Slack
HipChat
HipChat
Drift
Drift
Recurly
Recurly
Instapage
Instapage
Close.io
Close.io
Calendly
Calendly
Magento
Magento
PayPal
PayPal
Shopify
Shopify
Insightly
Insightly
Integromat
Integromat

What are some alternatives to Intercom, Drip?

Mailchimp

Mailchimp

MailChimp helps you design email newsletters, share them on social networks, integrate with services you already use, and track your results. It's like your own personal publishing platform.

Salesforce Sales Cloud

Salesforce Sales Cloud

The Sales Cloud puts everything you need at your fingertips—available anywhere. From Social accounts and contacts to Mobile, Chatter, and Analytics, collaboration across your global organization and getting deals done faster is not only possible, it's easy.

Customer.io

Customer.io

Customer engagement platform for tech savvy marketers sending personalized, data-driven marketing, product, and transactional messages. Ideal for mid-market SaaS, FinTech, EdTech, mobile apps, marketplaces companies, and more.

Pipedrive

Pipedrive

Pipeline tool for active dealmakers. Get super-organized. Close deals in less time. Built by active salespeople and serious web app developers.

Campaign Monitor

Campaign Monitor

Campaign Monitor makes it easy to attract new subscribers, send them beautiful email newsletters and see stunning reports on the results.

Zoho Mail

Zoho Mail

It is a secure and reliable business email solution tailor-made for your organization's communication needs. With enhanced collaboration features, it's not just an inbox—it's more.

Streak

Streak

Streak lets you keep track of all your deals right from your inbox. We let you group emails from the same customer together into one view and push that customer through your pipeline.

Mailtrain

Mailtrain

Mailtrain is a self hosted newsletter application built on Node.js (v5+) and MySQL (v5.5+ or MariaDB).

Iterable

Iterable

Iterable empowers growth marketers to create world-class user engagement campaigns throughout the full lifecycle, and across all channels. Marketers segment users, build workflows, automate touchpoints at scale without engineering support.

OnePageCRM

OnePageCRM

OnePageCRM is the 1st action-focused sales CRM. It helps small and medium-sized businesses take control of their sales, focus on what needs to be done next, follow up with every lead, and close more deals, one sales action at a time.

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