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Olark

414
73
+ 1
70
Zopim

414
83
+ 1
28
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Olark vs Zopim: What are the differences?

What is Olark? Live chat with your customers for sales and support. Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

What is Zopim? Real-time customer satisfaction made simple. Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design.

Olark and Zopim belong to "Customer Support Chat" category of the tech stack.

Some of the features offered by Olark are:

  • CRM & Helpdesk Integration
  • Concurrent chats
  • Phone support

On the other hand, Zopim provides the following key features:

  • Easy Widget Customization- Dress up the widget to suit your website's colors and theme.
  • Customizable Greetings- Greet visitors in your very own unique manner.
  • Smart Offline Modes- Show a contact form or hide the widget when you go offline? You decide.

"Easy to communicate with customers" is the primary reason why developers consider Olark over the competitors, whereas "Real-time user chat" was stated as the key factor in picking Zopim.

Groupon, Coinbase, and Disqus are some of the popular companies that use Olark, whereas Zopim is used by Sellsuki, LapNghiep, and FlightCar. Olark has a broader approval, being mentioned in 341 company stacks & 11 developers stacks; compared to Zopim, which is listed in 303 company stacks and 24 developer stacks.

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Pros of Olark
Pros of Zopim
  • 28
    Easy to communicate with customers
  • 14
    Simple setup
  • 11
    Good interface
  • 8
    Free
  • 4
    Chrome/Safari notifications about new messages
  • 2
    Gchat integration
  • 2
    Integrated Feedback
  • 1
    great support
  • 18
    Real-time user chat
  • 7
    Free plan for startups
  • 3
    Simple setup

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What is Olark?

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

What is Zopim?

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

Need advice about which tool to choose?Ask the StackShare community!

Jobs that mention Olark and Zopim as a desired skillset
CBRE
United States of America Texas Richardson
CBRE
Philippines National Capital Region Makati City
CBRE
United Kingdom of Great Britain and Northern Ireland England London
CBRE
United States of America Colorado Denver
What companies use Olark?
What companies use Zopim?
See which teams inside your own company are using Olark or Zopim.
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What tools integrate with Olark?
What tools integrate with Zopim?

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Blog Posts

Jul 2 2019 at 9:34PM

Segment

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What are some alternatives to Olark and Zopim?
LiveChat
LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.
Drift
Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Freshchat
Freshchat is a modern messaging software built for teams who want to ace customer conversations—marketing, sales, or support.
Userlike
It is a live chat software that allows your users connect to your support operators in the moment of greatest need - when they browse your product pages and have a question. It drives customer satisfaction and raises conversion by enabling a faster and more personal way to connect with your website visitors.
See all alternatives