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LiveChat vs Olark vs Tawkto: What are the differences?
Features and Customization: LiveChat offers a wide range of features including chat customization, chat routing, and agent efficiency tools. Olark, on the other hand, focuses on simplicity with basic chat features and customization options. Tawk.to provides free live chat services with basic features and limited customization options.
Pricing: LiveChat is a premium service with a monthly subscription fee per agent. Olark offers different pricing plans based on the number of agents. Tawk.to, on the other hand, is a free platform with optional paid features available.
Integrations: LiveChat integrates with a wide range of third-party apps and platforms, making it easy to connect with other tools used by businesses. Olark also offers integrations with popular platforms but has limited options compared to LiveChat. Tawk.to has basic integrations available but lacks the extensive integration options provided by LiveChat.
Customer Support: LiveChat offers 24/7 customer support via chat, email, and phone. Olark provides email support during business hours with limited options for live assistance. Tawk.to offers email support but lacks live chat or phone support options.
User Interface and Experience: LiveChat has a user-friendly interface with a modern design that is easy to navigate. Olark has a simple interface that may not be as visually appealing but is still easy to use. Tawk.to has a basic interface that may lack some of the advanced features found in LiveChat and Olark.
Mobile Support: LiveChat and Olark offer mobile apps for iOS and Android devices, allowing agents to stay connected and respond to customers on the go. Tawk.to also has a mobile app available, ensuring that users can access the platform from their smartphones or tablets.
In Summary, LiveChat offers a premium live chat service with advanced features and integrations, Olark focuses on simplicity and ease of use with basic customization options, and Tawk.to provides a free platform with limited features but basic functionality for businesses seeking a cost-effective solution.
Pros of LiveChat
- Nicely documented, powerful API1
Pros of Olark
- Easy to communicate with customers28
- Simple setup14
- Good interface11
- Free8
- Chrome/Safari notifications about new messages4
- Gchat integration2
- Integrated Feedback2
- great support1
Pros of tawk.to
- Easy setup10
- Free9
- Real time7
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What is LiveChat?
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