Need advice about which tool to choose?Ask the StackShare community!

Jira Service Desk

224
146
+ 1
1
OpsGenie

249
216
+ 1
25
Add tool
Get Advice from developers at your company using StackShare Enterprise. Sign up for StackShare Enterprise.
Learn More
Pros of Jira Service Desk
Pros of OpsGenie
  • 1
    Integration with Jira and Confluence
  • 7
    Two-way slack integration
  • 4
    Strong API
  • 4
    Solid scheduling and team management support
  • 3
    Two-way nagios integration
  • 3
    Strong, easy, fast, fits
  • 2
    Free tier
  • 2
    Complete Incident Response Orchestration Platform

Sign up to add or upvote prosMake informed product decisions

What is Jira Service Desk?

It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.

What is OpsGenie?

OpsGenie is a cloud-based service for dev & ops teams, providing reliable alerts, on-call schedule management, and escalations. OpsGenie integrates with monitoring tools & services and ensures that the right people are at the right time.

Need advice about which tool to choose?Ask the StackShare community!

Jobs that mention Jira Service Desk and OpsGenie as a desired skillset
What companies use Jira Service Desk?
What companies use OpsGenie?
See which teams inside your own company are using Jira Service Desk or OpsGenie.
Sign up for StackShare EnterpriseLearn More

Sign up to get full access to all the companiesMake informed product decisions

What tools integrate with Jira Service Desk?
What tools integrate with OpsGenie?

Sign up to get full access to all the tool integrationsMake informed product decisions

What are some alternatives to Jira Service Desk and OpsGenie?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Jira
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
Freshservice
Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Confluence
Capture the knowledge that's too often lost in email inboxes and shared network drives in Confluence instead – where it's easy to find, use, and update.
See all alternatives