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Desk.com vs GitHelp: What are the differences?
Desk.com: The all-in-one system for delivering awesomely responsive customer support. Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere; GitHelp: ZenDesk for open source projects. GitHelp is a new platform where developers can find solutions to their coding problems, share their experience, and connect with experts.
Desk.com and GitHelp can be primarily classified as "Help Desk" tools.
Some of the features offered by Desk.com are:
- Case Management- Stay on top of your support by tracking the owner, priority and status of every customer interaction. Create business rules to automate your workflow. Use case filters to focus on what's important.
- Universal Inbox- View and respond to all customer questions and inquiries from one spot: Desk.com's universal inbox. Email, Twitter, Facebook, Chat, and Phone
- Mobile- Use your iPhone or Android to stay on top of customer issues, collaborate with your team, and track and reply to cases, and see real-time notifications.
On the other hand, GitHelp provides the following key features:
- GitHub Integration
- Matching
- Relevant Content
Manage your open source components, licenses, and vulnerabilities
Learn MorePros of Desk.com
Pros of GitHelp
Pros of Desk.com
- Custom fields3
- Automated response and templates3
- Easy to setup3
- Collaboration functionality3
- Salesforce integration2
Pros of GitHelp
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What is Desk.com?
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
What is GitHelp?
GitHelp is a new platform where developers can find solutions to their coding problems, share their experience, and connect with experts
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What companies use Desk.com?
What companies use GitHelp?
What companies use Desk.com?
What companies use GitHelp?
Manage your open source components, licenses, and vulnerabilities
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What tools integrate with Desk.com?
What tools integrate with GitHelp?
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What are some alternatives to Desk.com and GitHelp?
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Salesforce Service Cloud
It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud.
WordPress
The core software is built by hundreds of community volunteers, and when you’re ready for more there are thousands of plugins and themes available to transform your site into almost anything you can imagine. Over 60 million people have chosen WordPress to power the place on the web they call “home” — we’d love you to join the family.
Google AdSense
It is a program run by Google through which website publishers in the Google Network of content sites serve text, images, video, or interactive media advertisements that are targeted to the site content and audience.