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Desk.com

77
54
+ 1
14
GitHelp

4
9
+ 1
0
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Desk.com vs GitHelp: What are the differences?

Desk.com: The all-in-one system for delivering awesomely responsive customer support. Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere; GitHelp: ZenDesk for open source projects. GitHelp is a new platform where developers can find solutions to their coding problems, share their experience, and connect with experts.

Desk.com and GitHelp can be primarily classified as "Help Desk" tools.

Some of the features offered by Desk.com are:

  • Case Management- Stay on top of your support by tracking the owner, priority and status of every customer interaction. Create business rules to automate your workflow. Use case filters to focus on what's important.
  • Universal Inbox- View and respond to all customer questions and inquiries from one spot: Desk.com's universal inbox. Email, Twitter, Facebook, Chat, and Phone
  • Mobile- Use your iPhone or Android to stay on top of customer issues, collaborate with your team, and track and reply to cases, and see real-time notifications.

On the other hand, GitHelp provides the following key features:

  • GitHub Integration
  • Matching
  • Relevant Content
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Pros of Desk.com
Pros of GitHelp
  • 3
    Custom fields
  • 3
    Automated response and templates
  • 3
    Easy to setup
  • 3
    Collaboration functionality
  • 2
    Salesforce integration
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    What is Desk.com?

    Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

    What is GitHelp?

    GitHelp is a new platform where developers can find solutions to their coding problems, share their experience, and connect with experts

    Need advice about which tool to choose?Ask the StackShare community!

    What companies use Desk.com?
    What companies use GitHelp?
    See which teams inside your own company are using Desk.com or GitHelp.
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    What tools integrate with Desk.com?
    What tools integrate with GitHelp?

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    What are some alternatives to Desk.com and GitHelp?
    FreshDesk
    Freshdesk is an on demand customer support software that works across multiple support channels.
    Zendesk
    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
    Salesforce Service Cloud
    It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud.
    JavaScript
    JavaScript is most known as the scripting language for Web pages, but used in many non-browser environments as well such as node.js or Apache CouchDB. It is a prototype-based, multi-paradigm scripting language that is dynamic,and supports object-oriented, imperative, and functional programming styles.
    Git
    Git is a free and open source distributed version control system designed to handle everything from small to very large projects with speed and efficiency.
    See all alternatives